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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,766 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,766 reviews

January 20, 2024

Great customer service. Fast service and updates when the car is being serviced. Effective services. More

by FMAROCLOREAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your business and hope to see you again at Lexus of Pembroke Pines!

January 20, 2024

Adeel is a great car salesman. He’s very personable and patient. He will get the deal done and aims to please! Highly recommended. More

by Hilldanielle777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

It's fantastic to know that Adeel provided you with such a great experience at Lexus of Pembroke Pines. We appreciate your recommendation and look forward to serving you again in the future!

January 19, 2024

Fue una experiencia maravillosa Grasias a Verónica mi vendedora ya al financista Grasias por ayudarme y poder tener mi carrito nuevo Grasias mil son muy atentos los mejores More

by DIAZBERTAMARIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Lexus of Pembroke Pines responded

Berta, felicidades por su nuevo carro! Gracias por decidir hacer negocios con Verónica y nuestro equipo de Lexus of Pembroke Pines. Le deseamos muchas millas felices en su nuevo vehículo!

January 19, 2024

Nathan was an amazing salesman. He was extremely helpful, knowledgeable and his follow up with the customer after purchase is greatly appreciated. He definitely exceeded my expectat More

by Lupe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Lupe, we're so glad to know that Nathan was able to exceed your expectations at Lexus of Pembroke Pines! We appreciate the recommendation and look forward to assisting you again when your lease expires.

January 19, 2024

For the first time this is a great experience thanks so much that's a gift for my 52 birthday 🎂 🥳. God bless More

by MICALE3353
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Lexus of Pembroke Pines responded

We're so glad to have been part of your birthday celebration here at Lexus of Pembroke Pines! Thank you for choosing us and we hope you enjoy the gift. Safe travels!

January 19, 2024

The whole process of buying the car was nice and smooth. Julio Arango is one of the best in the game, love working with him and explain me everything about the car and the price. Everybody at the dealership More

by LP21122000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that your car-buying experience at Lexus of Pembroke Pines was smooth and enjoyable! It's great to see Julio provided excellent service. Thanks for the kind words about our team - we appreciate it!

January 19, 2024

Poor accurate and honest communication with the customer. Have been given the run around and am still waiting for a date that my vehicle will be available from their service department and it is as simple as More

by JFUMERO0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
“Jeff”
Jan 20, 2024 -

Lexus of Pembroke Pines responded

I'm very sorry to read about your experience with our service department. We strive for clear communication and efficient repairs, so it's disappointing to learn we've fallen short of these expectations in your case. Your feedback is important as it helps us improve, and I'd like the opportunity to discuss this further with you if possible. Please feel free to reach out to me at a time that suits you best. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 19, 2024

Patrick is the best! He follows through and is on top of customer service needs. More

by HEIDIW6668
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
Jan 22, 2024 -

Lexus of Pembroke Pines responded

Heidi, thank you for the review! We appreciate the kind feedback about Patrick and hope to see you again at Lexus of Pembroke Pines!

January 19, 2024

Friendly and courteous hospitality. If there’s any problem they will deal with it right away. More

by HIROMIMCVAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Lexus of Pembroke Pines responded

It's great to know that the Lexus of Pembroke Pines team is providing you with five-star service! Thanks for being a wonderful customer.

January 19, 2024

Parking can be a challenge with the construction going on. Appreciated being able to get the Out the Door pricing quickly. Wished there was more of a concierge service since I was buying a new car. More

by Lexus1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and understand the parking situation due to construction can be a bit challenging. We're glad you found our pricing process efficient at Lexus of Pembroke Pines, and we'll take note of your suggestion for more concierge service during new car purchases. Thanks!

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