Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,855 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,855 reviews

September 06, 2023

Andres Gutierrez is an amazing service advisor is communication skill are out of this world everytime iam there he running around but still makes time for me to feel like iam not being ignored . Hats More

by Cherianone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
Report | Print
Sep 07, 2023 -

Lexus of Pembroke Pines responded

It's fantastic to know that Andres and our team at Lexus of Pembroke Pines have been able to provide you with such great service. We appreciate your kind words!

September 06, 2023

Lexus of Pembroke Pines service dept is great. They are extremely quick and easy to deal with More

by redrum666666
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 07, 2023 -

Lexus of Pembroke Pines responded

We couldn't ask for a better review! Thank you for supporting Lexus of Pembroke Pines!

September 06, 2023

Everything was handled smoothly and efficiently. Julio helped to make it easy to transfer the payment for the car. He also volunteered to show me how to work enough of the technology to get me on th More

by jkyetka
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Julio was able to assist you at Lexus of Pembroke Pines. Thanks for your positive feedback and have a lovely day!

September 06, 2023

This is the best Lexus dealership in South Florida. There is a magnificent Show Room and sales people, Service Area and service technicians and other on-site amenities including a restaurant, coffee b More

by YISROELSCHULMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you enjoyed your experience at Lexus of Pembroke Pines. It's great to see that our showroom and amenities stood out for you! Thanks for the review!

September 06, 2023

Great experience hope to have the same once my lease is up. Will definitely recommend to family/friend More

by IVTTG2
Recommend Dealer
Yes
Employees Worked With
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had a great experience at Lexus of Pembroke Pines, and appreciate your recommendations! We look forward to assisting you again when your lease is up. Safe travels until then!

September 06, 2023

Was not happy with the car wash. Very poor job. I was expecting a better job. More

by NELSONBELLO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear you were not satisfied with the car wash offered by our team. We strive for complete customer satisfaction above all else and will take these comments into consideration as we address areas in need of improvement. If you have anything else you would like to discuss about your visit, I invite you to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 06, 2023

My new Lexus floor mats were missing and didn't help to replace them. I ended up buying new ones. During the first service, the car wash is missing. More

by nagathihalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your experience with the missing floor mats and car wash. We aim for complete customer satisfaction, so it's disappointing to learn we fell short in this instance. I'd like to personally assist you regarding these issues, please reach out at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 05, 2023

I was one of Valentina’s first clients at Lexus of Pembroke Pines two and a half years ago. Back then, it was already a pleasure working with her. Last week she assisted me getting another vehicle, an More

by tuliosulbaran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentina Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moez is amazing!!
Report | Print
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that you had another great experience with Valentina and our team at Lexus of Pembroke Pines. It's wonderful to have loyal customers like yourself, thank you for your continued support! Safe travels until we see you next time!

September 05, 2023

It was ok to take my car for maintenance but they couldn't solve another issue due to time. More

by MATAMORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Sep 11, 2023 -

Lexus of Pembroke Pines responded

We apologize for any unresolved issues your vehicle is experiencing. We'd appreciate the opportunity to see if there's anything we can do to help here. Please consider contacting me directly when time permits. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 05, 2023

Michelle, Zully, and Ashley were amazing. They explained everything clearly and there were zero surprises. I walked out of the dealership with my new lease with 0 stress. More

by JULIEAMAYA11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Report | Print
Sep 06, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Michelle, Zully, Ashley, and our team at Lexus of Pembroke Pines made your leasing experience stress-free and transparent. Enjoy the ride!

1
...
545
546
547
...
1686