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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,855 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,855 reviews

September 05, 2023

Thomas was great love to do business with him Also Boris in the finance department was very helpful and very informative about the process More

by CSOTORRIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Thomas and Boris provided you with a great experience at Lexus of Pembroke Pines. We appreciate your feedback about our finance department as well!

September 04, 2023

Excellent customer service. Yomar was very patient with us and so helpful in every way. He worked with us to help us find the perfect car. More

by NIKITANARINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know that you had an excellent experience with us at Lexus of Pembroke Pines! It's great to see Yomar was able to assist in finding the perfect car for you. Thanks for sharing your review!

September 04, 2023

Our dealership for 15 years, very professional and good service, we are so happy with every thing More

by rantonio1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesca Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Sep 05, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your wonderful feedback! All of us at Lexus of Pembroke Pines appreciate your loyal business and look forward to seeing you next time!

September 04, 2023

Effective communication and Jackelin was amazing at keeping me in the loop of things but that is all. They scratched my rim in which I had to let them know and then replaced, reminders to fix repairs a More

by Oscar Jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackelin
Sep 11, 2023 -

Lexus of Pembroke Pines responded

Oscar, I'm truly sorry to read about your experience. It's clear we've fallen short of our goal to provide excellent service and for that, we apologize. We understand the frustration this has caused you and would like an opportunity to make things right. Please reach out so we can discuss how best to resolve these issues and restore your trust in us. Thank you, Brian Martin - Body Shop Director - 954-443-2770

September 04, 2023

Lexus of Pembroke Pines has a great service department everyone is also willing to help especially Jose amaro he takes care of all the needs explains and follows up excellent More

by josetitoamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Jose and our service department at Lexus of Pembroke Pines were able to assist you effectively. Thanks for sharing your experience!

September 04, 2023

Adeel was very patient and professional. He worked with us and ensured we got what we wanted More

by CATHYANN25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines, Cathy Ann! We're glad Adeel made your experience professional and listened to your needs. Enjoy the new ride!

September 04, 2023

Excellent customer service and quality of workmanship. Whenever I have had an issue they fix it right. The first time. More

by Peperoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Jeffrey Hernandez
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines has been able to address your concerns effectively. Thanks for trusting us with your vehicle's needs!

September 04, 2023

Andre and Eddie are quite the professionals. Excellent customer relationship. Great Service. Will be back. More

by stephensondoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Andre and Eddie provided excellent service during your visit at Lexus of Pembroke Pines. We appreciate the positive feedback, and look forward to seeing you again!

September 04, 2023

This is my 6th Lexus. Unfortunately I went to Mercedes of Fort Lauderdale after a car I thought was my dream car and quickly figured out it was the wrong decision. Had iss More

by Elizabeth C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Pembroke Pines responded

Elizabeth, it's great to have you back in the Lexus family! We're glad Richard and John at Lexus of Pembroke Pines could make your car-buying experience seamless and easygoing. Enjoy your new ride and safe travels ahead!

September 04, 2023

This was my second time at thus dealership. The 1st time I felt rushed, even though the sales person was nice. This time I had a woman who was patient and reliable. Every one was always respect More

by mcprosvcs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fanny Alfaro
Sep 05, 2023 -

Lexus of Pembroke Pines responded

We're glad to know your second visit here at Lexus of Pembroke Pines was a positive and enjoyable experience. Our team always aims for patience and reliability, so it's great to see that reflected in your time with us. Thank you for the review!

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