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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,836 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,836 reviews

August 24, 2023

Excellent service from start to finish. Ms. Trullio gave excellent service. I would use Lexus again if needed. More

by YVONNEDWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trullio
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know you had an excellent experience with Ms. Trullio at Lexus of Pembroke Pines! We appreciate your support and look forward to serving any future needs you may have. Safe travels until next time!

August 24, 2023

My car has been there since June. Two months later my car still isn't done More

by FAMILYTHEHUNTERS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not going to single out service people
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Sep 11, 2023 -

Lexus of Pembroke Pines responded

I'm very sorry that we let you down. I would appreciate the chance to discuss this with you further and see what we can do to make things right. Please reach out to me when you have the chance. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 24, 2023

Great attention from the Team. Special recognition to the advisor Juan for his explanation and time. More

by YINE1910
Recommend Dealer
Yes
Employees Worked With
Juan
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

It was our pleasure to deliver attentive and professional service! Juan will definitely appreciate the special shout-out. Safe travels from all of us at Lexus of Pembroke Pines!

August 24, 2023

Omg the Best experience ever! !!! My Service Advisor Jose was Amazing and the sweetest person ever! More

by demetrick954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Service
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Aug 25, 2023 -

Lexus of Pembroke Pines responded

We couldn't ask for a better review! Thank you for highlighting Jose's amazing service and for choosing Lexus of Pembroke Pines above the rest. See you next time!

August 24, 2023

He was really helpful! Very professional and kind. Help me with everything. Will absolutely recommend him. More

by natachamonterod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

Natacha, it's great to know you had such a positive experience at Lexus of Pembroke Pines! We appreciate your recommendation and we're here if you need anything else.

August 24, 2023

the dealer of the Lexus in Pembroke pines the best dealer in all of Florida, very professional staff, trained and always willing to help the customer More

by daniangel1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a positive experience with our team at Lexus of Pembroke Pines! We strive for professionalism and customer satisfaction. Thanks for the support, we appreciate it!

August 24, 2023

Always a pleasure to come and get it car serviced. Everyone is pleasant and nice More

by UnrulyKim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're glad to hear you always have a great experience at Lexus of Pembroke Pines, Kim. Thanks for taking the time to share your feedback with us!

August 24, 2023

Had a bad experience during first service. Issues reported were neither fixed nor anyone cared to follow up while delivery. More

by HB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre Armani
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to read about your first service experience with us. We strive to deliver top-notch customer care, and it's hard to know that we didn't deliver that. If you're willing, I would like to learn more about what happened here in hopes of helping assist you moving forward. Please feel free to reach out directly at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 23, 2023

Jose Amaro from the service department was very knowledgeable and professional. He patiently explained the maintenance requirements and helped me through the process. My service experience was exce More

by baldw1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Aug 23, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Jose was able to provide you with a top-notch service experience at Lexus of Pembroke Pines. We appreciate your feedback and look forward to assisting you in the future!

August 23, 2023

Quoted waiting times are definitely wrong, there are no options for loaner or courtesy driving around that area to kill time. Me, coming from key west driving 3 hours and waiting so long at the dealer is j More

by omutluay@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Lexus of Pembroke Pines responded

We're sorry to learn about your long wait and understand how frustrating this can be, especially after a lengthy drive. We strive for efficiency in our service department and it seems we've missed the mark here. Your feedback is valuable as we continuously work on improving our services. Please reach out directly so that I may assist you further with any concerns. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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