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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,580 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,580 reviews

July 23, 2023

Bad service. Many hours waiting without attention. Bad customer service. Unsatisfied. Bad experience at all. More

by yani.rbm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the names
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We always aim to accommodate the needs of our guests through timely and accommodating service and care, and I am sorry that this was not the case. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 23, 2023

I was treated very professionally by everyone this is why I always like bring my vehicle in for service More

by harley19621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan correa
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

Harley, thank you for the kind words! We're so glad to hear that our team at Lexus of Pembroke Pines provided you with professional service. Your support means a lot to us, and we look forward to assisting you again in the future. Drive safely!

July 23, 2023

Took me right away and fixed my problem my service advisor Jeff and loan department employee Diana were excellent they went out of there way to help and were very helpful More

by DREC1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez. Mike Banko and Diana were exceptional
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're glad that Jeff and Diana provided excellent service during your visit to Lexus of Pembroke Pines. We appreciate your kind words and hope to see you again in the future!

July 23, 2023

the best service experience you can get as I always bring all our lexus cars there. Jeff Hernandez is always very courteous and helpful. upon getting my car back somehow they had missed washing it but they g More

by Mr. Shah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for your loyalty and kind words about Jeff! We apologize for the oversight with the car wash, but we're glad that our team was quickly able to make things right. We appreciate your support and look forward to seeing you again at Lexus of Pembroke Pines!

July 23, 2023

Although it took over 2 months and follow ups to receive the dashboard replacement part for my 2023 Lexus RX, I am happy it finally was repaired. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We apologize for any inconvenience caused by the delay in receiving the dashboard replacement part. We're glad to hear that it has been repaired and we appreciate your patience. If you have any further concerns, please don't hesitate to reach out. Have a great day!

July 23, 2023

Very good attention to you as a person, great staff. .. but it really took a while to get my car done, so be prepared for waiting a long time. More

by MAOCAMPO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team and customer service. However, we apologize for the wait time you experienced while getting your car serviced. We understand your frustration, and we will take this into consideration as we strive to improve our service efficiency. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Aug 03, 2023 -

MAOCAMPO1 responded

Thank you very much for your answer. we'll see next time Best Regards

July 23, 2023

Jose amaro is one of a kind, in the army they give medals for going above and beyond…. He’s one of a kind More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

George, thanks for the review! We're so glad that Jose provided you with exceptional service. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

July 22, 2023

I want to thank Mikhail Khalev for the business. We find the car which we was dreaming for. Mikhail was very knowable and always was professional to answer all my questions. We appreciate your exce More

by YANINARUD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the kind words! We're glad that Mikhail was able to assist you in finding your dream car. We appreciate your business and hope you enjoy driving it. Have a great day!

July 22, 2023

Stayed after hours to ensure that we wound up with the vehicle we wanted. She helped organize transporting the vehicle to my house under a pretty tight window as I was traveling the next day. She was good More

by cbo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the kind words! We're so glad to hear that our team at Lexus of Pembroke Pines went above and beyond to make sure you got the vehicle you wanted. It's great to know that your experience was positive, and we hope to see you again in the future! Drive safely!

July 22, 2023

Excellent customer service and excellent staff (Zee) excellent product specialist , awesome job, great on time service More

by yaniab94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the excellent review! We're glad to hear that our staff, especially Zee, provided you with great customer service. We appreciate your kind words and hope to see you again at Lexus of Pembroke Pines!

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