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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,836 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,836 reviews

August 09, 2023

My service writer Jose is very friendly, courteous and nice, I always ask for him each time I take my vehicle for service but the collision department sucks , I took my vehicle there for repair they didn’ More

by DEVION_DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose from sales department
Aug 24, 2023 -

Lexus of Pembroke Pines responded

Devion, while I am happy to read Jose provides five-star service, I am concerned to learn about the issues with your vehicle after it left our collision center. Customer satisfaction is our priority, and I would like to see what more we can do to help. Please reach out when you can. Thank you, Brian Martin - Body Shop Director - 954-443-2770

August 09, 2023

Nicholas was efficient and effective. Would recommend and would purchase another vehicle in the future from Nicholas and Lexus of Pembroke Pines More

by puma96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gordon Jenoure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Nicholas was able to provide you with an efficient and effective service at Lexus of Pembroke Pines. We appreciate your recommendation, and look forward to assisting you again in the future!

August 08, 2023

Clean and friendly enviorment, Nina met us at the door and was a super person to work with, absolutly excelent customer service and very knowledgeable as well More

by SUPERFISHFERTILIZERUSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nina Paul
Aug 09, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you had a positive experience at Lexus of Pembroke Pines! Your kind words about Nina and our customer service are greatly appreciated. We hope to see you again soon!

August 08, 2023

My service provider was Andres and he was very knowledgeable and helpful. He acknowledged my loyalty to the PP location and I appreciated that. I was provided a loaner for my big mileage service More

by ANNAK618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Aug 09, 2023 -

Lexus of Pembroke Pines responded

Thanks for your feedback! We're glad to know that Andres was helpful and acknowledged your loyalty. However, we apologize if the car wash service didn't meet expectations this time around. Your comments will help us improve our services in the future. Thank you.

August 08, 2023

I have worked with Michele for 2 of my Lexus cars already, and every time it has been a pleasure. She is very efficient and knowledgeable about her work. She is also attentive to my needs and tries t More

by BINGJIEHANHAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Lexus of Pembroke Pines responded

It's great to know that Michele has been able to assist you with your Lexus purchases at our Pembroke Pines location. We appreciate the positive feedback and look forward to helping you again in the future!

August 07, 2023

I have been leasing and Servicing my vehicle through lexus of Pembroke Pines for years and I am very pleased with the service I receive. More

by Jhackett78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Aug 09, 2023 -

Lexus of Pembroke Pines responded

We're so glad to know you've been pleased with the service at Lexus of Pembroke Pines over the years. Thanks for sticking with us, and we hope to see you back!

August 07, 2023

Exceptional care given by Andre and the rest of service crew. See you again. Thank you. More

by rebprimeau
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses (mechanic)
Aug 07, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We hope to see you again at Lexus of Pembroke Pines. Safe travels!

August 07, 2023

Richard - Trustworthy, reliable, knowledgeable, goes out of his way to make a smooth purchasing experience! More

by kparish
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're delighted to know that Richard was able to provide a smooth purchasing experience at Lexus of Pembroke Pines. Thanks for sharing your positive feedback!

August 07, 2023

I enjoyed doing business with Lexus of Pembroke Pines. The Reception Department definitely needs improvement, however, the staff and service departments are excellent. The primary reason for my continu More

by JEFF@SMKINFO.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with us, especially thanks to Michele's excellent service. We appreciate your feedback about our reception department and will work on improving it. Thank you for choosing Lexus of Pembroke Pines and for recommending us. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 07, 2023

Andres - provided very good customer service and was very helpful. The staff was very professional and courteous. More

by patrickholohan4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Lexus of Pembroke Pines responded

Patrick, we're glad to know Andres and our team at Lexus of Pembroke Pines provided you with great customer service. Thanks for the positive feedback!

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