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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,810 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,810 reviews

July 25, 2023

Jeffrey Hernandez was great. First time I had him as my advisor. Rodney Fuller and Carlos were my previous ones. All went well except waiting 35 minutes to get my car back after More

by Peperoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez. Five stars.
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Aug 02, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We're glad to hear that Jeffrey provided great service. We appreciate your feedback and will make sure to address any wait times in the future. Have a wonderful day!

July 25, 2023

Edgar helped me a lot! He’s very helpful and knowledgeable! I leased to buy and he made the process very simple and easy. Thank you! More

by SUMANASEN29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the great review! We're glad Edgar could assist you and make your leasing process simple and easy. We appreciate your business, and hope to see you back again at Lexus of Pembroke Pines!

July 25, 2023

The dealership was accommodating and they had the vehicle we were searching for. The personnel we deal with were courteous. More

by HTPOOLS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Lexus of Pembroke Pines responded

We're glad to know you found the vehicle you were looking for at Lexus of Pembroke Pines and that our team provided excellent service. Thanks for choosing us!

July 25, 2023

The service received for a car purchase was not good at all. . I reserved a car for purchase with a Amex and they sold it without even telling me. More

by glarreafrench
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr.Efraiin
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Jul 27, 2023 -

Lexus of Pembroke Pines responded

It's concerning to see this feedback, as this is certainly not the buying experience we strive to offer. I will be looking into what might have caused this miscommunication with my team. I would also like the opportunity to discuss the details with you and see how I can help. Please reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 25, 2023

great services,quickresponse and very corteous Should give us a cup of coffee while we were waiting More

by CANTARER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose luis amaro
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

July 25, 2023

I spoke with Sophia over the phone but mainly worked with Alon who was wonderful he listened to my issues & took care of everything! He even treated my children & I to lunch! Andes the finance manager was al More

by LONI8249
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that Alon and Andes were able to assist you effectively at Lexus of Pembroke Pines! We apologize for the wait time and will be sure to work on improving this aspect. Also, your feedback about maintaining a single point of contact is noted - thanks for bringing it up. Enjoy your new vehicle, and if there is anything more we can do to assist you, please don't hesitate to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

July 25, 2023

Our sales man Irv was a great guy. Made the process easy. The lexus is great thanks. More

by noahpapp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
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Jul 25, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review, Noah! We appreciate the kind words about Irv and hope to see you back at Lexus of Pembroke Pines!

Jul 25, 2023 -

noahpapp responded

Thanks for making it happen. Great job to the lexus team of Pembroke Pines.

July 25, 2023

Jose was very professional. He explained everything very well to me., and the communication was good. More

by Dodo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro 5 stars
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Jul 26, 2023 -

Lexus of Pembroke Pines responded

Thank you for your 5-stars and shoutout to Jose. All of us at Lexus of Pembroke Pines hope to assist you again down the road!

July 25, 2023

I have been working with Michele for about 12 years now and we always receive professional service from her and her team. More

by craig
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Lexus of Pembroke Pines responded

We're glad to know that you've been receiving professional service from Michele and the team at Lexus of Pembroke Pines for many years. Your continued trust in us is greatly appreciated! Safe travels until we see you next time!

July 24, 2023

Good service people where very friendly and help very quickly to get me my car More

by mdkiller17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your support and hope to see you again at Lexus of Pembroke Pines!

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