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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,616 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,616 reviews

May 19, 2023

I bring is250 4 months ago I pay $1400 car do not start again bring they did not called after weeks is battery bad I bring new battery after weeks called me engine wire $4600 to fix why More

by BSAWHNEY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian horst
May 31, 2023 -

Lexus of Pembroke Pines responded

I am disappointed to hear about your experience and apologize that we let you down. We always strive to provide excellent service to our guests, and it seems like there may have been some miscommunications here. Please give me a call directly so that I can learn more about what happened and see how we can make things right. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 19, 2023

Mario Was very helpful and made my experiebce buying a Lexus a delight. I will sure purchase another Lexus. Thanks Mario More

by Link2tcm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
May 19, 2023 -

Lexus of Pembroke Pines responded

We're happy to hear that Mario provided excellent assistance during your recent experience at Lexus of Pembroke Pines! It's wonderful to hear that you'll consider purchasing another Lexus in the future. We truly appreciate your business and look forward to seeing you again soon.

May 19, 2023

Sofia knows the product. She is a person that solves problems always with a smile. Definitely she has to deal with upper management that sometimes do not handle customers i More

by E_ASBUN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hotniel Crespo with 5 Stars
May 19, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback. I am glad that Sofia was able to provide service with a smile and assist with any problems you encountered. I also would like to apologize for any miscommunication regarding additional costs and will address this information with my team to help us improve our transparency. Please reach out if you have any additional questions or concerns. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 19, 2023

Not the best. This is 2nd car u buy from them. I came back same location and same Salesman because my first experience was very good. But this time total Ripped o More

by MARILY_LANZA12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Khalid Dahir
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Lexus of Pembroke Pines responded

Marilyn, we're sorry to know that your experience with us did not meet your expectations. We pride ourselves on being transparent and open about all aspects of the car buying process, and it's disappointing to hear that this wasn't your experience. I'd love to take the time to learn more about what happened in order to address it appropriately- if you have a chance please get in touch with me so that we can attempt to make things right. Thank you for your honest feedback. Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 19, 2023

The service at Lexus of Pembroke Pines was amazing. Everyone was polite and greeted my family and I as we walked in. Yomar Contreras was very helpful and walked me through all the features of the veh More

by Migprofessionalservices
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that Yomar delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

May 18, 2023

Very Helpful and very kind. I will definitively be returning to this dealer in the future. World class employees. More

by Casper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking the time to support Lexus of Pembroke Pines with your 5-star review! We truly appreciate your kind feedback.

May 18, 2023

Always a pleaser dealing with the members of Lexus of Pembroke Pines, Khalid my rep More

by OBRIAN8864
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Lexus of Pembroke Pines responded

We are glad to hear that Khalid and the team have provided consistently top-notch service. Thank you for choosing Lexus of Pembroke Pines as your go-to dealership.

May 18, 2023

Friendly service and very patient. They worked to find the perfect Lexus for me. It took a while because I was not sure Lexus was for me (former Acura owner). They addressed all my con More

by CTRABADA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to review Lexus of Pembroke Pines! It makes us proud to hear that our amazing team worked hard to ensure you took home the vehicle that was right for you. We appreciate your shoutout to Ronald and Boris and hope you have a lovely day!

May 18, 2023

This is my first time buying a Lexus . Mr. Lantigua, made my experience very pleasant . He took the time to explain to me the different models of cars . He was very attentive to all my nee More

by Hrinquiry6@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

May 18, 2023

Extremely clean friendly service and very organized … great food area and lots of selection there More

by mfdawg22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Lexus of Pembroke Pines responded

We're elated that you've found our service so professional and appreciated our food area at Lexus of Pembroke Pines! Thanks for the 5-star review!

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