Lexus of Pembroke Pines

REGRESE A ESTE LUGAR POR SEGUNDA VEZ, me gustan sus carros y especialmente la asesoría de Veronica Rodríguez, excelente asesora, diligente, honesta y muy humana, característica muy valiosa en un vended carros y especialmente la asesoría de Veronica Rodríguez, excelente asesora, diligente, honesta y muy humana, característica muy valiosa en un vendedor .asesorar al cliente desde sus necesidades . Donde ella esté voy yo a comprar ♥️ More

It’s always a pleasure to work with Patrick Hew, it’s our second car and he makes all the transaction effortless. He is reliable, always available and excellent at customer service. Get your car with Patrick second car and he makes all the transaction effortless. He is reliable, always available and excellent at customer service. Get your car with Patrick! More

Andres was great, thorough, and knowledgeable about my car. Service was great. Thank you Andres! car. Service was great. Thank you Andres! More

It’s easy when you sell a top rated product that is the class of the industry. However, without customer service, and a genuine, willing to work with the clients amounts to nothing. These guys are great th class of the industry. However, without customer service, and a genuine, willing to work with the clients amounts to nothing. These guys are great they get it, and they truly care about the customers needs. I highly recommend, this is my second purchase of Highline cars this time a GX 460 luxury. Greg Carr great process great experience. More

Like their Personalize & ontime services, Waiting Lounge and other facilities while you wait is very good and other facilities while you wait is very good More

Very good service except car was not properly washed. Service writer Ron very courteous and thoughtful. That’s 15 words. Difficult to do surveys when total number of words are required. This mandate do Service writer Ron very courteous and thoughtful. That’s 15 words. Difficult to do surveys when total number of words are required. This mandate does not encourage clients to respond. More

I believe I was being outright cheated! I had a problem with one of my key devices. When I brought my 2014 Lexus ES 350 in for service, I brought both of my keys with me. After leaving my c I had a problem with one of my key devices. When I brought my 2014 Lexus ES 350 in for service, I brought both of my keys with me. After leaving my car with the Service Department, I immediately went to the Parts Desk. The person there fixed the problem. I told the car service person that one of my keys was not working but it was just fixed. He said the other key (the one with the car) was not working either. I asked him to please check it out before my car is finished so I can have it fixed without waiting there any additional time. I had arrived at 12 noon; it was estimated to be completed by 3. At 3 he told me my car was done. I asked him what about my key? He said no, it's not working, and I need a whole new key. . . So, now I had to spend additional time on this. I went to the Parts Desk, the person there said there is nothing wrong with the key. He replaced the battery just in case. I asked if he could talk with the service person - he did call him and told me he says I need a whole new key which would cost about $385. I went to the service person and told him I want to try the key before buying a new one. Longer story short - I tried my key over and over again, and it worked perfectly each time. CUSTOMER BEWARE! More

Patrick is a great professional salesperson. It was a pleasure dealing with him. Process to acquire the new vehicle was straightforward and effortless, Another important note is we feel Patric It was a pleasure dealing with him. Process to acquire the new vehicle was straightforward and effortless, Another important note is we feel Patrick was an honest broker that did not take advantage of the customer and present to us the best deal available. We strongly recommend dealing with Patrick and Lexus of Pembroke Pines, More

The Communication was horrific, if I can add zero stars I would but the minimum is one star. The collision area wanted to add unnecessary work. We left numerous messages for the manager and the person in would but the minimum is one star. The collision area wanted to add unnecessary work. We left numerous messages for the manager and the person in charge of the job and never received a call back. More

Nina was able to locate and provide my mom exactly the Lexus she wanted with all specifications that were important to her! She was also very knowledgeable, friendly, professional, and worked with us seam Lexus she wanted with all specifications that were important to her! She was also very knowledgeable, friendly, professional, and worked with us seamlessly throughout the entire process. Thanks again for all your help, Nina!! More