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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,694 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,694 reviews

May 06, 2023

Darren was very helpful! ! I don't know how he did it, but I received my Lexus in May.. after the pandemic... when you couldn't find a 2024 lexus... and I received mine at the More

by Jonkanfer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lexus of Pembroke Pines responded

We are thrilled to hear about your positive experience with Darren at Lexus of Pembroke Pines! It's wonderful to know that he was able to assist you in finding the perfect 2024 Lexus. Thank you for sharing your feedback, and we hope to see you again soon for all of your automotive needs.

May 06, 2023

Excellent Customer Service. Pleased with job done on my vehicle. Thank you to the Customer Service Representative for keeping me updated on the progress of my vehicle. Excellent More

by MANDITWNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Trujillo
May 08, 2023 -

Lexus of Pembroke Pines responded

We appreciate your positive review! Our team at Lexus of Pembroke Pines is thrilled to hear that you had a seamless experience with us. It's our priority to keep you informed throughout your service, and we are glad to hear that you are pleased with the work performed on your vehicle. Thank you for recognizing our hardworking team members. We look forward to seeing you again soon!

May 06, 2023

Working with Richard has been absolutely amazing, he is a a true professional of the highest caliber. I will definitely be reffering all my friends to him as he has made the car buying experience a breeze! More

by JayKeenan1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lexus of Pembroke Pines responded

We are thrilled that you had such an amazing experience working with Richard at Lexus of Pembroke Pines! His professionalism truly shines, and we're happy to hear he made the car-buying experience a breeze for you. Thank you for recommending us, and enjoy your new ride!

May 06, 2023

Patrick was great from start to finish. Updating me every step of the way, from order to delivery. He even called to check up on me a few days after. I am so satisfied with everything. More

by veronicanellis
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Lexus of Pembroke Pines responded

We are thrilled that your first Lexus experience was wonderful with Patrick as your guide here at Lexus of Pembroke Pines. Knowing he provided excellent service from start to finish and even followed up after delivery is what we love to hear. Thank you for taking the time to share your feedback, and we look forward to seeing you again soon!

May 06, 2023

The guy with the bushy hair acted like he didn’t want to work. He was so slow. Then they didn’t even honor the complimentary wash and vacuum. They did a poor wash of cars and didn’t even vacuum the front ma More

by jfsanchez728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
May 15, 2023 -

Lexus of Pembroke Pines responded

We're sorry to hear about your unpleasant experience, but we appreciate the feedback. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you have had such a difficult time with some of our team members, and I would like the chance to make this right. Our team would like to learn more about what transpired during your visit and see if there is anything we can do to gain back your trust. Please contact me directly at your convenience so I can assist you in the best way possible. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 06, 2023

Great customer service by Andres Gutierrez at thr Service Dept. Great follow up and attention to detail. I am extremely satisfied with the service and attention he provided. More

by USANELSON49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
May 08, 2023 -

Lexus of Pembroke Pines responded

We appreciate your positive feedback regarding the excellent customer service you received from Andres in our Service Department at Lexus of Pembroke Pines. We are thrilled that he provided you with great attention to detail and follow-up care, ensuring your satisfaction with our service. Thank you for entrusting us with your automotive needs.

May 05, 2023

Best dealership in Pembroke Pines Amazing service Let’s go Lexus You should be here More

by KALASSALPRESIDENT
Recommend Dealer
Yes
Employees Worked With
Jeffrey
May 05, 2023 -

Lexus of Pembroke Pines responded

We're thrilled you've enjoyed working with our team at Lexus of Pembroke Pines! Thanks so much for the support!

May 05, 2023

Great service! Very professional and helpful. Overall experience was wonderful. Highly recommend Lexus of Pembroke Pines, More

by Stephanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Lexus of Pembroke Pines responded

We love to hear it, Stephanie! Thank you for recommending Lexus of Pembroke Pines. Safe travels!

May 05, 2023

Patient efficient and pleasant. I felt like Rafael was knowlegible and patient with our questions! More

by Ritterej1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Lexus of Pembroke Pines responded

Thanks so much for supporting our team at Lexus of Pembroke Pines with this feedback! We'll pass your kind words along to Rafael and our crew.

May 05, 2023

Maintenance performed is always excellent. Comminication can defenetly improve. Overall is good for a South Florida operation. More

by sergiomendez43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance/ customer service rep is excellent. Kwoledgeable and informative)
May 05, 2023 -

Lexus of Pembroke Pines responded

We sincerely appreciate you taking the time to share your feedback with us, Sergio! We are delighted to hear that you are pleased with the maintenance work performed at Lexus of Pembroke Pines. We consistently strive for excellence in all areas, and we appreciate your insights on communication. Thank you for trusting us with servicing your vehicle, and we hope to see you again in the future.

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