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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,692 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,691 reviews

May 03, 2023

No loaner available. I had to wait 6 hours at the dealership for my car to be serviced. More

by pgrunbaum
Recommend Dealer
No
Employees Worked With
No named employee
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May 15, 2023 -

Lexus of Pembroke Pines responded

Please accept our apologies for this inconvenience. It's our goal to make every vehicle service process easy and efficient by providing adequate accommodations. However, service loaners have to be requested in advance. Please give me a call at your convenience if there's anything else I can do for you. Sincerely, Osiris Barcelo - Service Manager - (954) 443-2332

May 03, 2023

I want to thank Jeff and his crew for everything they’ve done. My car looks amazing. After having such a bad experience in North Miami and a few in Pembroke Pines. Highly recommend Pembroke Pines with Jeff More

by ehart208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
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May 03, 2023 -

Lexus of Pembroke Pines responded

We’re thrilled to see that Jeff and his crew were able to provide you with an amazing experience at Lexus of Pembroke Pines. We are happy to hear that your car looks amazing, and we appreciate your recommendation of our dealership. Congratulations on your new SUV purchase for your daughter, and we hope to see you again soon!

May 03, 2023

Jon was really sweet and helpful. Got my car washed and vacuumed which is always a plus! The cafe is always convenient to work while you wait. Thank you, Lexus of Pembroke Pines! More

by KRENDON1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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May 03, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to hear you had a great experience with Jon at Lexus of Pembroke Pines! We're delighted to know that he provided excellent service and got your car washed and vacuumed. We appreciate your kind words about our cafe and convenience as well. Drive safely until we see you next time!

May 03, 2023

Lack of communication. Customer service skills are horrible and I was not satisfied with how I was treated during the time of my service. More

by MAXFARAHSTFLEUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Pastukhov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Lexus of Pembroke Pines responded

Customer service is our priority so it's very disappointing to see we let you down. I would appreciate the chance to speak with you about your experience and do what I can to improve it. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 03, 2023

I want to thanks Kelsey for being patient while we looked a various cars and changed our minds a dozen times. I highly recommend her if you are in the market for a new or used vehicle More

by rfox
Recommend Dealer
Yes
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

We're pleased to hear that Kelsey was able to help you find the perfect car at Lexus of Pembroke Pines! Thank you for recommending Kelsey and our dealership to others in the market for a new or used vehicle. Safe travels ahead in your new ride!

May 03, 2023

Kasin seller and co seller Zee and Boris were great and they helps us with a smooth deal and waiting time More

by SR71BJC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zee and Boris
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May 03, 2023 -

Lexus of Pembroke Pines responded

We're delighted to see your five-star recommendation for Lexus of Pembroke Pines! It's wonderful that Kasin, Zee, and Boris were able to make your purchasing experience smooth and hassle-free. We appreciate your support and look forward to seeing you in the future for any of your automotive needs.

May 03, 2023

The waiting with so long I had to wait four hours and 30 minutes for my car to get done More

by Loven50us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You
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May 10, 2023 -

Lexus of Pembroke Pines responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. If there is anything I can do to address your concerns, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 03, 2023

Very professional sales person and dealership. I would highly recommend for great buying experience. Will do business with again More

by proudfather02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

Thank you so much for reviewing Lexus of Pembroke Pines! We hope to assist you again in the future!

May 03, 2023

I’m happy for how they helped me and I found the car I wanted More

by VELASQUEZGLORIA14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review, Gloria! We appreciate your support of Lexus of Pembroke Pines and are wishing you safe travels in your new vehicle!

May 03, 2023

He is patient and works with you. thank you for always helping me at Lexus More

by SADIA.ALTIDORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Lexus of Pembroke Pines responded

Our team sincerely appreciates your glowing review, Sadia. Thank you for your continued support of Lexus of Pembroke Pines and we will see you next time!

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