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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,694 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,694 reviews

May 02, 2023

Edgar sold us three cars in three years He is willing to go the distance for us Always has time for us We always tell people what a great salesman he is More

by DAVIDLEITNER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Lexus of Pembroke Pines responded

We're thrilled to see how much Edgar continues to impress you year after year, David! His commitment to going above and beyond for our customers is what sets us apart here at Lexus of Pembroke Pines. We hope you're enjoying the newest ride!

May 02, 2023

Cant wait to get my new car! ! The experience was fast and easy. Thank you for welcoming me to the Lexus family. More

by SUGADIP77
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Lexus of Pembroke Pines responded

Your review is music to our ears! It's our pleasure to make your experience a smooth success and we look forward to delivering your new car. Many safe and happy miles from your Lexus of Pembroke Pines family!

May 02, 2023

Very nice and polite staff Friendly environment and plenty of sack options Big inventory and variety More

by DAVIDLEITNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lexus of Pembroke Pines responded

David, we appreciate your kind words about our friendly staff and welcoming atmosphere. It's great to hear that you enjoyed the variety of options here at Lexus of Pembroke Pines. Thank you for choosing us and we hope to see you again soon!

May 02, 2023

Juan is a wonderful advisor! I don’t like the fact I had to wait so long pick up my vehicle at service. And my vehicle was not wash or vacuum. More

by JANICEFISHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Lexus of Pembroke Pines responded

Janice, while we appreciate the kind feedback about Juan, we apologize for the wait time and the level of service provided before returning your vehicle. We appreciate your feedback and will be sure to work towards improving in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

May 02, 2023

Worst experience ever had picking up new car. Waited over 4 hours and new car had scratches and paint chipping on the new car More

by SUCOBAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yomar Contreras
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your experience, and I understand how frustrating it can be to have to wait for an extended period of time when picking up a new car. Additionally, it's really disappointing to receive a new vehicle that isn't in pristine condition. I'd like the chance to discuss this further with you and see what we can do to help make things right. Please feel free to give us a call at your earliest convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

May 03, 2023 -

SUCOBAR responded

Lynn please call me to discuss. 860-874-6197. Having purchased 5 other Lexus ‘s automobiles in the past can’t believe this is happening. We still do not have our new car back.

May 03, 2023 -

SUCOBAR responded

How come you have not called me to discuss? 860-874-6197

May 04, 2023 -

SUCOBAR responded

Why do you not call me back? Why did you reach out to me to begin with. As I mentioned before worst experience I ever had buying a car.

May 02, 2023

Sebastian Meija is the best. Always nice and helpful. He represents the company well but also shows great concern for his clients. More

by Mena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Meija
May 02, 2023 -

Lexus of Pembroke Pines responded

We're thrilled you've enjoyed working with Sebastian and our Lexus of Pembroke Pines team! Thank you so much for the supportive feedback.

May 02, 2023

Alon was extremely helpful and communicative throughout the entire leasing process! We appreciated his transparency and ability to keep our best interest in mind. We got the best deal under the circumstanc More

by Crevilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lexus of Pembroke Pines responded

We're thrilled you had a wonderful experience with Alon at Lexus of Pembroke Pines! His transparent communication and dedication to securing the best deal ensure our customers get the car they want. Thanks for sharing your positive review. We look forward to continuing to serve you and your referrals in South Florida!

May 02, 2023

Very professional. It was very pleasant to deal with all of them I highly recommend them to any of my friends and family More

by counselorwork
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alon Rapoport
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Lexus of Pembroke Pines responded

We appreciate your kind words about our team at Lexus of Pembroke Pines! Providing professional and pleasant service is what we strive for, and we're glad to hear that stood out to you. Thank you for recommending us.

May 02, 2023

Excelente el tratado y el servicio ofrecido en el mismo, la calidad se impone, gracia More

by PADILLAYPZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Apreciamos el apoyo y esperamos volver a verle en Lexus of Pembroke Pines!

May 01, 2023

The volume knob on my radio was replaced. When I got the car back I noticed several things. The volume knob depth was different than the tuning knob. The volume knob was indented and dinged i More

by wklipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff worked on the car. When I alerted them of the problems the reply was, “Oh Jeff.” That didn’t inspire lot of confidence.
May 01, 2023 -

Lexus of Pembroke Pines responded

We're very sorry you had a negative experience with us, and we apologize for not communicating better about the status of your repairs. We strive to provide each customer with top-notch service, and it’s disappointing that we missed the mark. We'd like to connect with you directly so that we can help make things right. If you could reach out to us at your earliest convenience, we would greatly appreciate it. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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