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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,765 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,765 reviews

November 15, 2022

Cesar made getting my new Lexus so easy and painless! He couldn’t have been more professional and knowledgeable. More

by Jameel.abdullah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2022 -

Lexus of Pembroke Pines responded

Jameel, congrats on your new Lexus! Thank you for choosing Lexus of Pembroke Pines and sharing your kind words for Cesar. We are proud to have earned your five stars. Safe travels!

November 14, 2022

Excellent service from the moment you drive in til the moment you drive out after your service is complete. Very friendly and professional representative. More

by ravaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

November 14, 2022

Service for purchasing a car is like any other dealership in South Florida. There is nothing special about the service you provide that sets you apart. More

by NPEREZ5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Marsala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Lexus of Pembroke Pines responded

It's disappointing that we did not leave a more standout impression. We use negative feedback to improve, so if you were willing to speak with me, I would like to understand what we could have done better. Please give me a call when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Nov 16, 2022 -

NPEREZ5 responded

Fair enough, I will be in contact tomorrow.

November 14, 2022

Rodney Fuller is an amazing Rep that goes above and beyond. My issues with my vehicle are always resolved. More

by lcotto19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Rodney delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 14, 2022

After a week in the shop the AC is not fixed. It is very disappointing to have this result from Lexus More

by GMONTES0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Amaro
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Nov 28, 2022 -

Lexus of Pembroke Pines responded

We strive to deliver timely and accommodating service, and I apologize for any delay in repairing your air conditioner. I understand your disappointment, and I would like to offer my assistance to see if we can improve your experience. Please give me a call when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 13, 2022

Always courteous and efficient. Thank you Gustavo for your excellent service and professionalism. Great job More

by Eric Ubiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Eric! We are thrilled to hear that Gustavo delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 13, 2022

Costumer service was outstanding and the staff was very helpful. The maintenance service was quick. More

by WTORR001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and hope to see you back again at Lexus of Pembroke Pines!

November 13, 2022

Great , I love the service, the staff are friendly and very professional. Thank you much More

by BR8MENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

My service lady is great! ! Very attentive and she makes sure I understand what I’m paying for. She’s great!! More

by AGWEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She’s a lady
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

Nina was professional, efficient, knowledgeable, and provided exceptional customer service. Overall, I was very pleased with my experience and will send referrals. More

by cronelus13
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nina Paul
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

We can't wait to share your kind feedback with Nina! Thank you for trusting Lexus of Pembroke Pines to get the job done right.

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