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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,705 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,707 reviews

October 18, 2022

Terrible service, took over 3 months to get our vehicle repaired from the collision center. More

by MIKE.FIORILLI.SR
Recommend Dealer
No
Employees Worked With
Patricia
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Oct 26, 2022 -

Lexus of Pembroke Pines responded

I'm sorry your service took longer than anticipated, Mike. I will share this feedback with my team but would also be glad to address your concerns directly, if you are interested. Please give me a call if you are interested - otherwise, I hope we get the chance to earn your confidence in the future. Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

October 18, 2022

It was an amazing experience, the customer service and the professionalism is on point. I recommend you guys to visit this place. Respect Mr Irvin..... More

by tguerson001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irvin
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Oct 18, 2022 -

Lexus of Pembroke Pines responded

Thanks for the five stars for Lexus of Pembroke Pines! We are delighted to see your kind regards for Mr. Irvin and look forward to assisting you again in the future!

October 18, 2022

Excellent service from the sales and finance department, I received all the advice and guidance in a quick and easy way. Thanks More

by DELAROTTAJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great reveiw! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

Gustavo is always helpful. He keeps me updated on the status of my vehicle and how much longer my wait time will be. More

by GLNDRBRTS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Gustavo delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

October 17, 2022

Thank you Mike Banko knocked out of the park when it came to helping my friends in Florida. Thank you for being my point man. Great job they love the Lexus…. More

by Alexthejeepguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Alex! We are so glad to hear that you had such an outstanding experience working with Mike and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 17, 2022

The service was excellent. I was able to get a loaner car which is a plus. The service advisor was nice and efficient More

by SBISKOWITZ
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

Thanks for your great review! We're glad that the Lexus of Pembroke Pines team was nice to work with. See you next time.

October 17, 2022

Thank you Alex Whitmon for your patience and time invested invested in helping me purchase my car. I'll be seeing you soon for another one. Thanks so much!! More

by citiplanners
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are happy to hear that Alex was so attentive and helpful throughout the process and we will be sure to pass along your appreciation. Thank you for choosing Lexus of Pembroke Pines!

October 16, 2022

Service was long even with an appointment and my car was brought back unwashed when it was told to me that a free car was included. More

by lovely887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your recent experience. This isn't what we want for our guests and, if you're willing, I would like to see if there is anything that I can do to help. Please reach out to me at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

October 16, 2022

The service rep. Was not responsive to my needs. He kept we waiting before writing my ticket. He would not respond to my calls for a status of my car. I missed 2 appo More

by dubkelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Rust
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

I am so sorry to hear that you did not receive the attentive and responsive customer service we aim to deliver during your recent visit and for the inconvenience it has caused you. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team so we may improve our process going forward. If there is anything else you'd like to share regarding your experience, please know I am always available to chat. Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

Oct 18, 2022 -

dubkelley responded

The dealership was not the problem. The service representative, Mr. Andre Rust, was the problem. He was totally un attentive to a customer of the dealership for over 20 years. He should be repermanded.

October 16, 2022

Excellent service. Staff very friendly and knowledgeable my vehicle was done quickly than expected thank you More

by BMIGUEL1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Oct 16, 2022 -

Lexus of Pembroke Pines responded

Thank you for this fantastic review! We are so glad you trust Lexus of Pembroke Pines to get the job done right!

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