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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,738 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,738 reviews

October 18, 2022

Excellent service from the sales and finance department, I received all the advice and guidance in a quick and easy way. Thanks More

by DELAROTTAJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great reveiw! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 18, 2022

Gustavo is always helpful. He keeps me updated on the status of my vehicle and how much longer my wait time will be. More

by GLNDRBRTS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Gustavo delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

October 18, 2022

My favorite dealership for servicing my car. Great customer experience every time. Always a pleasure to see the staff working hard to satisfy their customers. More

by KARLEEN212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Oct 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for this lovely review of Lexus of Pembroke Pines! We appreciate your loyal business!

October 18, 2022

Terrible service, took over 3 months to get our vehicle repaired from the collision center. More

by MIKE.FIORILLI.SR
Recommend Dealer
No
Employees Worked With
Patricia
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Oct 26, 2022 -

Lexus of Pembroke Pines responded

I'm sorry your service took longer than anticipated, Mike. I will share this feedback with my team but would also be glad to address your concerns directly, if you are interested. Please give me a call if you are interested - otherwise, I hope we get the chance to earn your confidence in the future. Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

October 18, 2022

It was an amazing experience, the customer service and the professionalism is on point. I recommend you guys to visit this place. Respect Mr Irvin..... More

by tguerson001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irvin
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Oct 18, 2022 -

Lexus of Pembroke Pines responded

Thanks for the five stars for Lexus of Pembroke Pines! We are delighted to see your kind regards for Mr. Irvin and look forward to assisting you again in the future!

October 17, 2022

Thank you Mike Banko knocked out of the park when it came to helping my friends in Florida. Thank you for being my point man. Great job they love the Lexus…. More

by Alexthejeepguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Alex! We are so glad to hear that you had such an outstanding experience working with Mike and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 17, 2022

Thank you Alex Whitmon for your patience and time invested invested in helping me purchase my car. I'll be seeing you soon for another one. Thanks so much!! More

by citiplanners
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are happy to hear that Alex was so attentive and helpful throughout the process and we will be sure to pass along your appreciation. Thank you for choosing Lexus of Pembroke Pines!

October 17, 2022

The service was excellent. I was able to get a loaner car which is a plus. The service advisor was nice and efficient More

by SBISKOWITZ
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

Thanks for your great review! We're glad that the Lexus of Pembroke Pines team was nice to work with. See you next time.

October 16, 2022

Muy buen servicio todo muy rápido y me dieron soluciones para poder quedarme cómoda con mis pagos More

by dariasyailyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

Daria, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

October 16, 2022

Service was long even with an appointment and my car was brought back unwashed when it was told to me that a free car was included. More

by lovely887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to hear about your recent experience. This isn't what we want for our guests and, if you're willing, I would like to see if there is anything that I can do to help. Please reach out to me at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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