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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,635 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,635 reviews

September 22, 2022

It was a pleasure working with Jodi Robinson on purchasing our new car she is very professional,Extremely friendly and knowledgeable, excellent communication, never pushy, highly recommended Jodi R More

by Faithwatson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi Robinson
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

Jodi and the team will be so happy to receive your wonderful feedback regarding your 5-star purchasing experience with them! Thank you for trusting Lexus of Pembroke Pines to help you find a new car!

September 22, 2022

Wasted my work day after they had me reschedule my original appointment. Came in for an oil change and to purchase the lease. Received two phone calls about changing my brakes ($$$) and to pick up m More

by vasquezb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

I recognize and regret your frustration. As per our conversation, we were not able to complete an unapproved oil change without first speaking with you. We did complete the complimentary service that your contract did cover while trying to reach you. I am glad we were able to locate you and finalize the oil change to ensure the vehicle was fully serviced. Thank you.

September 22, 2022

Mr. Nathan Behrent is exceptional. He gave me the best deal and found my car I wanted in less then two hours. He’s funny and very friendly made it a great family like atmosphere shopping at Pembroke Pin More

by Hipster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to commend the excellent work of Nathan! We are happy to hear that he found you a great deal on a vehicle you are pleased with. Your positive feedback is appreciated by us all here at Lexus of Pembroke Pines!

September 22, 2022

Lexus service department provides great service. Mr. I. Garcia is very professional. He keeps you informed of the status of your car. More

by CJCOOMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

There is no concierge shuttle service for those of us who do not want to wait. All the competitors in the area have that option. More

by KHUSBUKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
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Oct 03, 2022 -

Lexus of Pembroke Pines responded

Allow me to apologize that our lack of available shuttles left you feeling so frustrated. We want the best for our customers and will certainly address this feedback as a team. I hope we get another chance to impress you down the road. Thank you for reaching out and I welcome you to give me a call if there is anything else I can do for you. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

GREAT AUTO BUYING EXPERIENCE. THE SALES STAFF DID A GREAT JOB HELPING ME WITH MY NEW PURCHASE. RICKARD WAS GREAT TO WORK WITH. More

by BQUAILW
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 22, 2022

Excellent service and nice environment. All the staff is friendly and very professional. Love Lexus at Pembroke Pines! More

by Kezia Puntriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2022 -

Lexus of Pembroke Pines responded

Kezia, we are blushing! Thanks for supporting Lexus of Pembroke Pines with a stellar review!

September 22, 2022

LS sound system is not what it was when I first got the car. When I am using the Bluetooth it chips out from the left speaker to the right speaker. the mechanics say that there's nothing wrong with the sp More

by rcoffy12
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Oct 03, 2022 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are having trouble with your sound system. We want the most for our guests, and it is disappointing that we have left the wrong impression. I would appreciate another opportunity to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

Took my 2020 NX to be serviced and noticed my floor mat was missing and I notified the supervisor who thought I was lying about it, I just purchased the floor mates about a week ago More

by ANTHONY21UM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
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Oct 03, 2022 -

Lexus of Pembroke Pines responded

I am very sorry if we misplaced your floor mat, and I will bring this to my team's attention to ensure there haven't been any mistakes on our end. I apologize for the inconvenience here and hope we can resolve this soon. I will look for your information, but if I cannot find it, please call me directly so that I can ensure we are looking for the right mat. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

Jose is great. He is very attentive and explains everything. The wait is too long though. More

by teresa18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amador
Report | Print
Sep 22, 2022 -

Lexus of Pembroke Pines responded

Teresa, thanks for sharing your appreciation of Jose! We apologize if the wait was longer than anticipated. We hope to offer a more prompt experience next time. Until then!

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