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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,632 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,633 reviews

September 21, 2022

Always fast turn around with service visits. Turn my car in and a loaner is provided. More

by EDDIE.A.ALVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 21, 2022 -

Lexus of Pembroke Pines responded

We're delighted that you had a great experience with us. Thank you for always choosing Lexus of Pembroke Pines!

September 21, 2022

Jose Amaro with Lexus of Pines is the absolute best! He's efficient, he's kind and he gets me in and out with no frills. More

by jbmisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for the kind words about Jose and the Lexus of Pembroke Pines team! We're grateful for your business and support. See you next time!

September 21, 2022

It was an absolute pleasure working with Michele in my new Lexus car purchase. She went above and beyond not only in getting me the best pricing possible, but in expediting the process and delivering my c More

by kcamacho0316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your purchase! We are thrilled that Michele and the team took such great care of you and earned your five-star review. Thank you from all of us at Lexus of Pembroke Pines!

September 21, 2022

She is so nice. She make me del so good with my transactions thanks so much More

by yulisbetgonzalez96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

yulisbetgonzalez96 responded

Muy buen dealer

Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for the five-star review! We are happy to see you enjoyed working with the Lexus of Pembroke Pines team. Enjoy your new ride!

September 21, 2022

We are always treated with a great deal of respect and everyone shows extreme interest in making sure that we’re happy. Staff go out of their way and are very friendly and accommodating. I’d like to speci More

by BENNETTBETH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Robinson
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for the five-star review for Lexus of Pembroke Pines! It's fantastic to have your trust and support in our business. Your kind words will be shared with Rohan, Gema, and Jodi for going the extra mile to ensure you were happy. See you next time!

September 20, 2022

5 Star Excellent Service, Michele is amazing. .. I cannot recommend this dealer enough. I purchased my Lexus at lease-end and Michele made it a smooth, quick process! Highly recommend!!! More

by MELINA1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey at Finance was also super efficient. Super Smooth experience overall!
Sep 20, 2022 -

Lexus of Pembroke Pines responded

Melina, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Michelle and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 19, 2022

service dept is very good . But clean my car was so . The dirt was still on my car . i need to wipe out with tissue More

by sunrisecorp5019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Sep 20, 2022 -

Lexus of Pembroke Pines responded

While we are glad to hear that the team was able to get the job done, we apologize for the state of your vehicle upon receiving it. We strive to deliver a seamless service experience, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 19, 2022

Everything about the experience was fantastic . Service writer is great , courteous ,friendly and efficient. The only issue I had that was a problem was with your car wash people who wiped the fron More

by Manny
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Sep 20, 2022 -

Lexus of Pembroke Pines responded

Manny, while we are glad to hear that the team was able to get the job done, the rest of your feedback is concerning to receive. We strive to deliver seamless and thorough service, and we apologize for the state of your vehicle upon receiving it. I assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to improve your experience or help fix things, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 19, 2022

Excellent customer service by Melissa Ho! !! She took excellent care of me as always! Lexus staff very courteous and helpful! More

by DIANAMSANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Diana, thank you for the great review! We are thrilled to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 19, 2022

Adeel is an excellent salesman and I highly recommend him! I have gone back to him to lease a second time and he is patient, accommodating and strives to get the best deal for his clients! You will never More

by LuluMiami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Adeel and the Lexus of Pembroke Pines team. Drive safely, ad w hope to see you back again down the road!

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