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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,628 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,628 reviews

September 18, 2022

Kind. Courteous. Accommodating. When I need an appointment very ready to make it as easy and pleasant as possible. Thank you. More

by RIDER903
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 18, 2022

All I have to say is Andre is the best! Will note trade at all. More

by BARBARABAKERBROWN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Barbara, thank you for the great review! We are thrilled to hear that Andre delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 18, 2022

The best of the best. Need no more than that. Excellent dealership. People make a difference in a big way More

by lbenson4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 18, 2022

Luis Llorens, is a manager without any professional ethics, I was deceived by a technique that he used with me in giving a higher number for the car and then a lower number based on the CARFAX. He neve More

by Oresteban
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Lexus of Pembroke Pines responded

I assure you that our team would never knowingly misinform a guest regarding the price of a vehicle and I sincerely apologize for any misunderstanding that may have occurred here. I will certainly address this feedback with the appropriate people to better understand where this miscommunication occurred. It's clear you're upset, and we would appreciate a chance to make things right here. Would you please give our General Manager, Vladimir Keslin, a call at (954) 280-0679 when you have a moment? We are eager to make things right.

September 18, 2022

They are profesional, good service and gave great treatment every time and going to the agency. More

by GERARDO BELLO JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE AMARO
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

September 18, 2022

I’ve been serving my Lexus vehicles with John for 15 years smooth sailing! 10 years before that with Ed R ., Two fantastic Service agents ! More

by rossgluckmpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John S
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with John and Ed over the years. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

September 17, 2022

Excellent service. Best customer and car service in the area. Friendly and honest service advisors. More

by ariasjuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Concepcion
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are happy to have you as a Lexus of Pembroke Pines customer and we hope to see you again down the road. Have a terrific day!

September 17, 2022

Darren Lusane was my sales person from lexus of prembrok pines , he was one of the most thoughtful auto sales person that i have worked with , [i should know since i have bought over 40 cars in my More

by bretthedtke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Lexus of Pembroke Pines responded

We do our best to ensure nothing but a positive experience and we are so glad our commitment to our customers stood out to you. Darren is a great asset to our team and we will pass along your kind words. Thank you for choosing Lexus of Pembroke Pines and we wish you many safe and happy miles!

September 17, 2022

Mike Banko has always been a pleasure to work with. I used to dread car shopping but Mike has made it fast and easy! This is the 2nd time I’ve worked with him for a new Lexus and I wouldn’t go to anyon More

by Mel G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Lexus of Pembroke Pines responded

Mel, thank you for this review! We strive to deliver a seamless purchase experience, and we are glad to hear that you had such an outstanding experience working with Mike. We will be sure to pass on the kind words to him. With regard to the rest of your feedback, I am sorry that you did not have a successful experience working with the finance team, and would be happy to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

September 17, 2022

They are very accommodating and very nice they know they job andb they do it well thks More

by RORYBARSA
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for this terrific review! It means a lot that you are a happy Lexus of Pembroke Pines customer and we hope to work with you again in the future. Enjoy the ride!

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