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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,616 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,616 reviews

September 12, 2022

Very happy with my purchase. .🙏will go there again if needed..very happy..thank you.. More

by Thomas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nina Paul
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Thomas! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

Its a pleasant experience bringing your car in for service. They are very professional and normally do good service to your car. More

by KDA654
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you are confident in the Lexus of Pembroke Pines team to get the job done. Drive safely and we hope to see you back!

September 12, 2022

My experience with Lexus of Pembroke Pines dealership was a great one. I received courteous and respectful treatment. I highly recommend Lexus of Pembroke Pines for all of your car needs and services. More

by ldowling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

We are ecstatic to hear that you had a great experience with our team! Thank you for trusting Lexus of Pembroke Pines to get the job done right.

September 12, 2022

The whole process was smooth and toke efficient. My advisor Jose communicated with me throughout the process and gave 5-star service. More

by BACONJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the 5-stars! We can't wait to share your feedback with Jose. Come by Lexus of Pembroke Pines anytime!

September 12, 2022

Very professional and the salesman came and spoke with me and really helped me out More

by LILYMONTERO1010
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Lily! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

I was told it would be 2 hours for my car maintenance oil change. It only took a hour and a half, which was not bad. However when I was directed to proceed to the cashier by the service advisor my paperwor More

by NFINITI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. With regard to the rest of your feedback, we apologize for any lack of organization on our end. We will be sure to work towards improving our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 12, 2022

After having a problem with the service on my previous visit, I went back and the additional service was provided free of charge. More

by NURSENANCEY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jose
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Nancey, thank you for the great review! We are so glad to hear that the Lexus of Pembroke Pines team was able to help make things right for you. We appreciate your support and hope to see you back again down the road!

September 12, 2022

Kelsey is a great saleswoman she was so kind and very professional we had a great experience with her and all the Lexus of Pembroke pines, Thank you Kelsey great job Highly recommend five star More

by Vin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Kelsey and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

I have multiple experiences wit Lexus Dealerships in different territories. This dealership is OK but not great compare to some of their peers in South Carolina and Puerto Rico More

by enriqueniggemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2022 -

Lexus of Pembroke Pines responded

This review is disappointing to receive. We strive to deliver top-notch service for our guests, and I am sorry to see that we have left the wrong impression. I would appreciate the chance to speak with you directly so I can better address this feedback and see what more we can do to improve. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 12, 2022

Professional individuals throughout the agency always putting the customers first and ensuring they have a great experience. More

by MCCANNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
Report | Print
Sep 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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