Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,592 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,592 reviews

March 18, 2022

Jose Amaro goes above and beyond to help customers. He kept me updated throughout the service, provided me a loaner, and was overall just great to work with. More

by LLP2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with Jose and the team! We are happy to have you as a customer and we hope to see you again at Lexus of Pembroke Pines. Drive safely!

March 18, 2022

Need a Lexus? , Call Zee. Communication is vital with any transaction and Zee provides that. Made the process smooth, quick and transparent. Great customer ser More

by Absolutely
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Lexus of Pembroke Pines responded

"Smooth, quick and transparent" are all words we love to see. Thank you for recommending Zee and rating Lexus of Pembroke Pines five stars! We appreciate your business and can't wait to work together in the future.

March 18, 2022

Good buying experience overall. Mikhail was good to work with and was responsive to my questions. More

by agenn74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Lexus of Pembroke Pines responded

We're glad you had a great buying experience with the Lexus of Pembroke Pines team! Thank you for sharing and for trusting us with your purchase - we hope you love the new wheels. Enjoy!

March 18, 2022

Very nice people, excellent service . Gustavo Palacios is excellent for customer service . Thanks for everything More

by Cani79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacios
Mar 18, 2022 -

Lexus of Pembroke Pines responded

It is truly our pleasure to assist! Thank you for the wonderful review and for trusting Lexus of Pembroke Pines with your business!

March 18, 2022

Sebastian was courteous and professional. The service department took my car right away. We did not have to wait long and they washed the car before returning it to us. More

by ELINASAL47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 18, 2022 -

Lexus of Pembroke Pines responded

Sebastian will be so pleased that his efficient and professional service made your visit such a success! We're always glad to return your vehicle to you in prime condition at Lexus of Pembroke Pines, and we hope next time you need service, we'll see you again!

March 18, 2022

Polite and through service provided. All my requests for maintenance were checked out and addressed. I do wish they would clean the car better. Outside was clean but inside was not vacu More

by PBUSENBARRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for the review. We are glad to hear that you enjoyed your experience working with our team. With regard to the rest of your feedback, we apologize for the state of your vehicle upon receiving it. We want the most for our guests, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 18, 2022

EXCELLENT service it was a pleasure doing business with Julio, highly recommended, he gets you the best deals. More

by michelle.benhayonrivas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lexus of Pembroke Pines responded

Hi Michelle - Your recommendation of Julio and the team makes our day! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share a review. Safe travels ahead!

March 17, 2022

All I have to say is awesome, Gonzo the man. Made things happen when I needed him…. More

by fergusonljr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Gonzo and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

March 17, 2022

This dealership never fails to deliver excellence. I walked out with a smile from ear to ear in my ES350 F-sport More

by Kevzed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Mar 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely in your Lexus ES 350 F-Sport, and we hope to see you back!

March 17, 2022

GPS problem was not solved. Still does not reroute. GPS sends me to wrong place.. More

by DH220F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Lexus of Pembroke Pines responded

We never want to inconvenience our guests and I apologize for the issues you are still having with your vehicle's GPS. I think it would be best if we touched base directly so we can hopefully work towards a solution. Please consider giving me a call when you have a moment. I would be grateful to step in and help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Mar 21, 2022 -

DH220F responded

I will contact you once I return from my travel up north for my uncle's funeral.

...
945
...