Lexus of Pembroke Pines

Sales manager Rohan did a great job, and we were able to come to a comfortable agreement for all of us. Thanks come to a comfortable agreement for all of us. Thanks More

We brought our car in for its first service and the service advisor we were scheduled with was changed to Rodney. He didn't explain what the service was and misrepresented what they would actually be service advisor we were scheduled with was changed to Rodney. He didn't explain what the service was and misrepresented what they would actually be doing on this visit. And for the record, the 5000 mile service, while it may be free, it is a waste of time. We were given a loaner, but it smelled like smoke and old food and only had 1/8th of a tank of gas, but i ended up spending just under an hour waiting on the service advisor and to get the loaner when i had a scheduled appointment. Later that day, I got an alert from the appt around 4 pm that the car was finally unlocked, so I knew it hadn't been touched. When I called Rodney to check on the car, he had no idea what was going on and couldn't give me an update. When I expressed my concern with the timing he told me that they had given me a loaner and I could keep it until they finished the service if that meant it had to be until the next day. I asked him what the 5000 mile service was they were supposed to be doing and he told me "that's in your owners manual", unacceptable response. He then became flippant with me again about the loaner and the timing and when he finally realized I was upset, his said you obviously need to speak to a manager and then hung up on me. I ended up calling back to speak with one of the managers, I couldn't tell you his name because he was hard to understand. Needless to say I finally got my car back at 6:30 that night, the tire pressure caps were missing and I have no idea if they actually performed the service. The customer care and respect have really declined since we owned our previous Lexus. More

Female employee at car service area was polite. Male Employees were loud in the cafe area. Tables at cafe area was dirty. Male Employees were loud in the cafe area. Tables at cafe area was dirty. More

The Service Manager and my Service Advisor, Jeff are awesome. They assisted me with a rather baffling situation and resolution it, resulting in me satisfied and smiling. awesome. They assisted me with a rather baffling situation and resolution it, resulting in me satisfied and smiling. More

Nathan was very helpful when returning my lease to Lexus. He went the extra mile to help me save money and come out in the positive. Great experience all around! He went the extra mile to help me save money and come out in the positive. Great experience all around! More

They serve you very well but they always leave your car dirty and tarnished, even telling them dirty and tarnished, even telling them More

Like always our sales guy Nick Ensy is the best. He takes great care of us Thanks man He takes great care of us Thanks man More

I have over a twenty-year relationship with this dealership. Isidro Garcia, my service rep, is phenomenal. Jose Camaro, service manager, is the best. He can accurately diagnose a problem even before dealership. Isidro Garcia, my service rep, is phenomenal. Jose Camaro, service manager, is the best. He can accurately diagnose a problem even before he sees the car, and Richard Monivis always makes sure my daughter and I purchase or lease the best car for us. I trust and respect these people and that gives me a good feeling. More

5 Star Service Melissa is a Great service Advisor. She is Knowledgeable, efficient and courteous. Treats all customers like VIP's. She is an Asset to the Lexus business. She is Knowledgeable, efficient and courteous. Treats all customers like VIP's. She is an Asset to the Lexus business. More

Very dissatisfied with the service. No wiper fluid nor the car was cleaned inside nor out. Now we doubt that the service was done. No wiper fluid nor the car was cleaned inside nor out. Now we doubt that the service was done. More