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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,998 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,998 reviews

August 19, 2022

No complains about anything, everyone that i interacted with was wonderful. Has always been the same past and present service More

by BETHELKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Aug 19, 2022 -

Lexus of Pembroke Pines responded

We're so pleased that the Lexus of Pembroke Pines team was able to provide such a great experience. Your kudos lets us know we're making all the right moves!

August 18, 2022

I wrote two reviews alread about two horribleexperiences. I got to responses to contact Lynn. I called twice, left 2 messages, still no response. This dealership takes your money then they're done with you. More

by dsev888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniela Loaner office
Aug 22, 2022 -

Lexus of Pembroke Pines responded

I am sincerely sorry that we have not gotten back to you regarding your concerns. Our messages get checked daily, and everyone gets called back with a message if there is no answer, so I apologize for any mix-up here. I have provided my direct contact information here, and my hours are 9-6. Please give me a call directly when you can, and I can further assist. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 18, 2022

They don’t wash my car i ‘ve been waiting for 2. 30hr just for normal service More

by jasonksaranya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 18, 2022 -

Lexus of Pembroke Pines responded

Jason, I'm sorry your service took longer than anticipated and that your vehicle wasn't cleaned to your expectations. This isn't the feedback we want to hear. I will share this review with my team in our constant effort to improve, but if you'd like to discuss this directly, please give me a call. I'd be glad to connect and do what I can to turn your experience around. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 18, 2022

Very helpful, No-pressure, and trustworthy. I walked out happily and appreciate the great customer service. More

by Diana Cruz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Lexus of Pembroke Pines responded

Diana, when we see words like "helpful" and "trustworthy", it lets us know we are doing a fantastic job. Thank you from everyone at Lexus of Pembroke Pines!

August 18, 2022

Love the excellent service and as always very friendly, professional and knowledgeable employees. Best service as usual. More

by BLANCAGOMEZ.RE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
Aug 18, 2022 -

Lexus of Pembroke Pines responded

Blanca, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

August 18, 2022

Richard was very disrespectful and very unprofessional to me. He told me to go to another dealership to buy the vehicle. More

by belvin2002
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Holden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Lexus of Pembroke Pines responded

I'm sorry our team didn't leave a better impression. I want to gather some more information about your visit so we can work to improve moving forward. Will you please give me a call at your earliest convenience? I won't be able to determine your contact details from this review. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

August 18, 2022

Edgar is man of his word, demonstrated his experience and job knowledge. Sees something needs to be done and does it. Edgar recognized my time constraints and he exceeded my expectations. Thank you Edgar More

by leslie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2022 -

Lexus of Pembroke Pines responded

Providing excellent customer service is our top priority, Leslie, and we're overjoyed Edgar hit the mark! Thanks for sharing your appreciation and supporting Lexus of Pembroke Pines!

August 18, 2022

For sure not the best customer service at all. I was expecting more from Lexus. I was expecting more at the welcome. I came to have service the process are way to long after dropping the car. More

by MONTI.FREDERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Lexus of Pembroke Pines responded

We want our customers to feel confident in the work we perform so as you can imagine, this feedback is worrisome. I'm sorry our commitment to exceptional care didn't stand out to you, and we will discuss this matter as a team. If there is anything else I can do for you at this time, please give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 18, 2022

Melissa is always great. She is attentive and a great communicator. She goes above and beyond to make sure I leave content. More

by JBRID21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Yo
Aug 18, 2022 -

Lexus of Pembroke Pines responded

We are delighted to hear that you always leave Lexus of Pembroke Pines satisfied because of Melissa! Thank you for the 5-stars. Until next time!

August 18, 2022

Salesman Patrick was awesome. knowledgeable, patient, friendly. Finance Moez: friendly knowledgeable Facility clean. Excellent experience. More

by FAFERN777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Patrick, Moez, and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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