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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,998 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,998 reviews

August 16, 2022

Garcia was nice and helpful . . the tire insurance department didn’t service my vehicle so I was disappointed. But the service guy was helpful and nice thank you for trying Garcia More

by KEKEGURL0671
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isadrio garcia
Aug 17, 2022 -

Lexus of Pembroke Pines responded

Thank you for the review! We are glad to hear that Garcia went the extra mile to assist you. If there is anything more we can do to help, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 15, 2022

Jodi was a pleasure to work with! From the time i stepped into the dealership she was ready to help and took me seriously. She went above and beyond and was very patient with me durin More

by Erline
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Robinson
Aug 15, 2022 -

Lexus of Pembroke Pines responded

Erline, thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Jodi and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 15, 2022

Replaced a gasket without asking and charged me for it. Should at least call and ask if it’s okay to do so. More

by simon2311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Ayash
Aug 17, 2022 -

Lexus of Pembroke Pines responded

Simon, I apologize for any lack of communication on behalf of my team. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 15, 2022

Zee was great, very professional, very friendly, I highly recommend him. He went out of his way to get us a great deal. More

by Kmilo2626
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Lexus of Pembroke Pines responded

We're thrilled we could get you a great deal! Thank you for the fabulous review and kudos - the whole Lexus of Pembroke Pines team appreciates it. Safe travels!

August 14, 2022

Very negotiable dealer, they work with you for the best deal possible. My experience here was very good. More

by TT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

August 14, 2022

Wait was way to long and it seems they don’t wash your car anymore. Car was filthy More

by RMLHWG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cant remember
Aug 17, 2022 -

Lexus of Pembroke Pines responded

This certainly doesn't sound like the exceptional and timely service we normally pride ourselves on and I'm sorry if we left you with a different impression recently. I will discuss this feedback with my team in an effort to elevate our services moving forward, and if there is anything I can do to make things right, please give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 14, 2022

My service advisor is the best he gets me in and out asap thank you guys!! Have a great weekend More

by TONYWRIGHT07.TW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Robinson
Aug 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Tony! We are thrilled to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 14, 2022

It took 2+ hrs for my initial 5k service with an appointment. It was too long and was not kept updated. I checked on my vehicle twice afternoon 1.5 hrs and 2hrs. More

by SDAVIS24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 17, 2022 -

Lexus of Pembroke Pines responded

I am very sorry for the delay with your service and the poor communication from our team. We expect better for our customers, and it is disappointing that we missed the mark. If there is anything we can do to assist you moving forward, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 14, 2022

Lexus of Prembroke Pines Service Dept. always deliver quality service. Our service advisor Jeff Hernandez is awesome; easy to work with and always provides thorough service. More

by MAGOULASONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Aug 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jeff. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

August 14, 2022

Edgar was great. Excellent service. I enjoyed doing business with him. Made everything smooth and simple for me A++ More

by dontemcgill2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that Edgar delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

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