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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,788 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,788 reviews

February 06, 2022

Muy satisfecha con el trato que me dio el representante de ventas Andrés Vergara, el es una persona que trabaja con mucha ética profesional, y que sabe de atención al cliente! Excelente vendedor! More

by Martha036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Martha, gracias por compartir su experiencia! Es fantástico oír que encontró el vehículo perfecto trabajado con Andrés y el equipo Lexus of Pembroke Pines. Felicidades por su compra y esperamos volver a verle en el futuro!

February 06, 2022

Everything was good everyone’s was professional definitely I’ll be back , happy with my service advisor More

by MARATM91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

It is wonderful to hear that our team was so professional. We appreciate your business and trust in us to keep your vehicle running smoothly. The Lexus of Pembroke Pines team will see you again next time.

February 06, 2022

Steve was very professional, courteous, and efficient. He was also very responsive to emails after the sale. More

by sell.es350
Recommend Dealer
No
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2022 -

Lexus of Pembroke Pines responded

While I'm glad your sales experience went smoothly, I have read your other review and sincerely apologize that didn't carry over into the finance process. I'm also sorry to hear about the trouble you're having with your vehicle. I can certainly understand your frustration here, and I want to help. Please give me a call, at your convenience, so I can address these concerns directly - without a full name, I won't be able to locate your contact details. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Feb 21, 2022 -

sell.es350 responded

I SOLD THE CAR. THERE IS NOTHING TO HELP WITH ANY MORE. YOU ARE TOO LATE. ADDITIONALLY, I AM UNCONVINCED ABOUT THE SINCERITY OF YOUR RESPONSE, GIVEN THE LEVEL OF TREATMENT I RECEIVED AT YOUR DEALERSHIP. I WILL BE WORKING INDEPENDENTLY WITH THE THIRD PARTY VENDOR TO RECEIVE MY REFUND ON THE MAINTENANCE AGREEMENT, AND WORKING WITH LEXUS TO RECEIVE MY REFUNDS ON THE GAP INSURANCE AND EXTENDED WARRANTY.

February 06, 2022

Service is always top notch. Matched tire price. Andres is always great. Had vehicle back to me within 24 hrs. More

by ANTCHETRAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

We're glad to hear that our team delivered an excellent service experience. We appreciate you saying that Andres was an efficient worker. If there's anything else we can do for you, please let us know.

February 06, 2022

We were shopping to lease a new 2022 RX 350. We were contacted by D. Perez, from the Internet Dept. She had Nicholas E., one of the Sales Managers, promptly contact us. Nicholas was professional in all More

by Greyareaman1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dulce Perez
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Congrats on the purchase of your 2022 Lexus RX 350! We're glad that Nicholas and the rest of the team were professional, informative, and friendly. We are grateful for your confidence in the team, and if we can do anything else for you, let us know.

February 06, 2022

Great service , my service assistant was pleasant. I’m glad to have a Lexus. And have you guys. More

by EF_OROZCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for the great review! We are glad that you love your Lexus. We appreciate your trust in us to keep your vehicle running smoothly. The Lexus of Pembroke Pines crew appreciates it!

February 05, 2022

Felipe in Service is so professional and awesome 👌 Great Guy and Great Job 👍 I love Lexus More

by NY77FLYGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for giving Felipe a shoutout! We are glad that you love Lexus of Pembroke Pines! We appreciate your business greatly.

February 05, 2022

Great dealer. Nice support, excellent tech support and excellent customer service . Great assisting. Good feedback More

by GEORGETORRES710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Feedback like yours lets us know we're making all the right moves. Thanks so much for choosing Lexus of Pembroke Pines!

February 05, 2022

Amed was very helpful and accommodating. Great personality and a pleasure to work with. Thank you. More

by Angiemadnick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Angie! We are so glad to hear that Amed delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

February 05, 2022

Excelente service .very professional. I would recommend to every body.. you guys are the best More

by PEDROPABLO_RAMIREZ@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Feb 07, 2022 -

Lexus of Pembroke Pines responded

We're very grateful for your support. Thanks for choosing Lexus of Pembroke Pines!

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