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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,168 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,168 Reviews of Lexus of Pembroke Pines - Service Center
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Verified Customer
May 18, 2025
Hi, I received a very outsantding service. It as my firts time that included the loner auto and was amaizing to have this kind of service thank so much It as my firts time that included the loner auto and was amaizing to have this kind of service thank so much More
by richard.contrerasve
Employees Worked With
no names and i don´t remember the person in the call
May 17, 2025
Service department has a lot to be desired. Our vehicle was in the shop one month and no one ever called us or notified us what was wrong with our car. And when we called, they always said we Our vehicle was in the shop one month and no one ever called us or notified us what was wrong with our car. And when we called, they always said we will call you back in two hours which never happened. More
by viro73
Employees Worked With
May 17, 2025
Extremely unsatisfying. The main reason for my visit to this dealership was to install door guards that were not installed originally by the service department at the time o The main reason for my visit to this dealership was to install door guards that were not installed originally by the service department at the time of purchase. I spoke to my salesman Mikhail Khalev a week prior to my appointment to ensure that the guards are in the shop. The last time we spoke was couple of days prior to my appointment and he told that I’ll be working with tony from service who will handle this. When I got to the dealership tony was not available and I was assigned to Kevin. He had no idea what I’m talking about and went to speak to the manager where tony happened to be there as well. Tony also said that he doesn’t know anything about the guards. Michael was out that day. They had to order the part and I’ll have to come again. I leave an hour drive (without traffic) and could have gone to the dealership 20min from me for maintenance. So as far as I’m concerned it was extremely unprofessional and very bad customer service. Also I asked them to take a look on the average milage that I’m getting. I had exactly the same car before this and I was getting almost 40m/g. This is one is 35.5. So I was told it’s within the range. That’s the easiest answer to give but knowing what this car can do - nobody really paid any attention. I’m dissatisfied with this too The only positive interaction was with Adam from the technology. He fixed my problem I hope someone will read this and address these issues More
by REGINA.GOODMAN
Employees Worked With
Kevin
May 17, 2025
Jeremy was a true professional. He was able to get me a loaner when I thought was was not going to be available. He shared that I was on my last free service based on my plan. Was o He was able to get me a loaner when I thought was was not going to be available. He shared that I was on my last free service based on my plan. Was out in a few minutes More
by IANHAMILTON101
Employees Worked With
May 17, 2025
Sophia was accommodating and patient to my requests. She understood my preferences when it came to safety features. My experience with the purchase was definitely a positive one. She understood my preferences when it came to safety features. My experience with the purchase was definitely a positive one. More
by DEBRAGAYL12
Employees Worked With
May 17, 2025
It’s a great dealership. Modern clean and friendly. No pressure very helpful. Great service dept too. I feel very comfortable going there. They go above and beyond Modern clean and friendly. No pressure very helpful. Great service dept too. I feel very comfortable going there. They go above and beyond More
by joedpicu
May 17, 2025
Our experience at Lexus of Pembroke Pines was surprisingly very pleasant. I really dislike the usual back-and-forth when leasing a car, but that wasn’t the case here. Everyone we met was kind, pr surprisingly very pleasant. I really dislike the usual back-and-forth when leasing a car, but that wasn’t the case here. Everyone we met was kind, professional, and accommodating. They worked with us from beginning to end with patience and care. Kristina, our sales associate, and Art, the finance manager, were both a pleasure to deal with—patient, friendly, and helpful throughout the entire process. We highly recommend this dealership. More
by GIOVANNA D
May 17, 2025
Nick has always been great! He called to check and let me know my lease was coming to an end. He found the perfect car (it was just like the previous one because I loved it so He called to check and let me know my lease was coming to an end. He found the perfect car (it was just like the previous one because I loved it so much). More
by Darleen
Employees Worked With
