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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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February 22, 2021

Excellent and friendly customer service is always provided by Carlos Perez including always providing a courtesy loaner car. Pembroke dealer is always clean and comfortable with friendly staff. Tha More

by EMILIA.PIEDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Emilia - It means a lot to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you so much for taking time to write us a review and share this feedback about Carlos! We look forward to working together for years to come.

February 22, 2021

The Service was GREAT. Can’t remember my Sale person name. Very very Helpful and made sure I was comfortable while waiting. Fast and convenient. Thanks More

by Lucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that our team delivered such exceptional service, Lucy! Thank you for trusting Lexus of Pembroke Pines with your business!

February 21, 2021

Never disappointed with quality of service and staff. Andre Rust has proven himself a knowledgeable and honest service representative. Work is always completed in a timely fashion. More

by bdonate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Andre went above and beyond to assist you. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

February 21, 2021

As always the service was performed quickly, courteously and professionally. The loaner was low mileage 2021 model and clean. Would definitely recommend this dealership for both sales and service. . More

by dpdeegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and recommending our work to others! We are lucky to have you as a customer and we look forward to assisting you next time.

February 21, 2021

I'm in a cast!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!! Great service .Great service Great service Great service Great service Great service Great service Great service Great service Great service More

by SUNCITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It means so much to us that you took the time to leave a review! Thanks from the team at Lexus of Pembroke Pines!

February 21, 2021

We have been getting our Lexus and servicing them from this Dealership for over 20 Years. The sales people are good to work with to buy the cars, and the service department is thoroughly outstanding, my More

by BillE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust - service advisor
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Bill - What can we say to thank you for your 20 years of business? We are thrilled that you can depend on both our sales and service teams for excellent service, and we appreciate you giving a shout-out to Andre. Have a wonderful week! - Lexus of Pembroke Pines team

February 20, 2021

Excellent and fast service , highly recommended, very happy with them, will come back again and again. Not need an appointment always walk ins welcome Thanks More

by Speeed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! We are proud to have you as a customer and we look forward to working with you for a long time to come.

February 20, 2021

I have been going to this dealership for many years, and could not be happier. My service advisor, John S., is outstanding! He is honest, reliable, knowledgeable, and always there when I need him. Lex More

by STRAWBERRYHILL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to John and Lexus of Pembroke Pines! We are proud to have earned your continued support and we look forward to seeing you next time. Drive safely!

February 20, 2021

Service rep was good. The cashers customer services need to improve. Every time l visit it gets worse. They need to assist the customer first before socializing with their colleagues. Make the customer feel More

by CLAIRCROSWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and I'm sorry to hear that our service hasn't been up to the standards we expect for our guests. I appreciate you bringing this to my attention so that I can address it with my team. We look forward to serving you next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 20, 2021

We have been buying our Lexuses from this dealership for the last 16 years or so. Frank is wonderful and everyone we’ve dealt with in the service department have been professional and i trust their recomme More

by mhuber3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney in service , REINALDO ENRIQUE RIVERA RAMOS
Feb 22, 2021 -

Lexus of Pembroke Pines responded

What can we say to thank you for your 16 years of business? It makes our day that you can depend on Frank to keep you safe out on the roads, and we're so glad that you're a satisfied customer. Our team at Lexus of Pembroke Pines wishes you happy driving and we look forward to seeing you again!

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