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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,278 Reviews

8,278 Reviews of Lexus of Pembroke Pines - Service Center

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January 29, 2021

Very clean and staff is very knowledgeable. My service representative is the best, very professional, courteous, friendly acts very quickly to resolve issues with my automobile. More

by Myria Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team absolutely makes our day, Myria! We're so lucky to have you as a loyal customer. Thank you for always trusting Lexus of Pembroke Pines with your vehicle and your business!

January 29, 2021

Not satisfied. the incorrect mileage was reported to carfax. Plz help fix this mileage problem. Also some notes were added to my invoice without explanation. More

by Cris V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie King
Feb 15, 2021 -

Lexus of Pembroke Pines responded

Cris - I'm very sorry that you weren't satisfied with your recent visit. I would like to help address these concerns, but I may not be able to find your contact information without your full name. Would you please call me when you have a free moment? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2021

Awesome service, fast, and accurate . I will visit again. My issues were solved abs my vehicle was ready very promptly although I had a replacement More

by Meekie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team to get the job done! We are proud to have earned your business and happy to hear that you had such a successful experience working with us. Drive safely, and we hope to see you again down the road!

January 29, 2021

Great service advisor was great work done on time great service friendly staff highly recommended for service and sales awesome costumer service really nice staff More

by hanifaaziz471
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

We are delighted to get your review of Lexus of Pembroke Pines. Thank you so much for your confidence in our team!

January 29, 2021

Great they treat you like family the service was great,love going there Excellent people working in Lexus of pembroke pine Very happy with my IS More

by Ozzy.perez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the fantastic review, Ozzy! It was a pleasure working with you and we're so glad you're loving your beautiful Lexus IS. All of us here at Lexus of Pembroke Pines look forward to seeing you back on your next service visit!

January 29, 2021

I waited 30 minutes even though I had an appointment and that's after complaining. I requested a loaner when I scheduled but none was held for me. Gustavo was the best service personnel you had. You need to More

by SEWELL_M01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I'm very sorry that you didn't have a better experience. We strive to provide timely, efficient service and I sincerely apologize that a loaner vehicle wasn't available. I'm going to speak with my team about your feedback to make sure we improve for future visits. Thank you for reaching out, Osiris Barcelo - Service Manager - (954) 443-2332

January 29, 2021

Friendly staff very comfortable when I’m getting service done clean environment love using the restroom cleanest public restroom I’ve ever seen smells really nice More

by BEVERLEYRAMSAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are so glad you enjoy our facilities as well. We look forward to your next visit!

January 29, 2021

I absolutely love Lexus of Pembroke Pines. I bought my last 2 cars from Fred (he is simply the best) and the service department is gives exceptional customer service. I will definitely continue to go to L More

by Tthom002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we will be sure to let Fred and our team know that you appreciate their help. We look forward to working with you for years to come!

January 28, 2021

Service time took less time than expected this time around and my car was much cleaner this time... also I was greeted immediately upon arrival. More

by KADIA.HEWITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Kadia, thank you for the review! It was our pleasure to assist you here, and we are glad to hear that we are improving. If there is anything more you would like to share with us, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 28, 2021

I bought a car that had a warranty item pending. I chose to leave the car with the dealership to complete the work. They did a good job completing it and I was happy with the results. I flew in to pick up More

by Emalabuyoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Menendez
Jan 29, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the great review! We are delighted to hear that you're satisfied with our service and your vehicle. We appreciate you trusting your business with Lexus of Pembroke Pines and hope for the opportunity to work together in the future.

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