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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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July 24, 2020

Melissa Ho is the best service agent ever. Awesome service as always! She even met my husband outside because he biked down and wasn’t clad properly for the general public. Thank you! More

by reneharrod
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

Rene, thank you for taking a moment to review your 5-star experience with Melissa at Lexus of Pembroke Pines. We're glad to hear that she always treats your family with such great service experiences. See you next time!

July 24, 2020

Jeremy is always excellent. Great costumer service. He always treats us like VIP. Even late in the day he will answer a call or message More

by MAYRELACRUZ
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 24, 2020

Great customer service,keep you in touch with the vehicle work. Clean environment at the collision center. My car looks better than before. Thank you More

by ssaf2424
Recommend Dealer
Yes
Employees Worked With
Rodney Martillo
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to share your feedback for Lexus of Pembroke Pines. I am glad to hear that you enjoyed our services and felt comfortable during your visit. We look forward to working with you sometime down the road!

July 24, 2020

Picked up my car on 7/23, now hearing a sound that was not there before. Will be taking it back but I work and have no time More

by Sasha
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2020 -

Lexus of Pembroke Pines responded

I'm sorry to hear about the issue you're having with your vehicle, please feel free to reach out to me so we can discuss further. Unfortunately there is not enough information on your review for me to pull up your vehicle, please give me a call so we can see how i can help you in getting this vehicle here without inconveniencing your further. - Osiris Goico, Service Manager 954-443-2332

July 24, 2020

Jeremy Riviera was very professional and I would recommend Your dealership for service to all of my friends. I am very happy with your service department. More

by JOYCEBODDEN
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your review of Lexus of Pembroke Pines, Joyce! It's wonderful to hear that you're always in great hands working with our service team. We'll be sure to pass along the kind words to Jeremy!

July 24, 2020

Excellent service. Everything done on time and the loaner car was very clean and comfortable as well. They kept me updated via text which was nice More

by pksmosu
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

We appreciate the 5 stars! We're delighted that you had an excellent experience on your recent service visit with us here at Lexus of Pembroke Pines and we look forward to assisting you again down the road. Thank you!

July 24, 2020

Andre is the best service advisor in the country!!! I only use and will only use Lexus of Pembroke Pines. The loaner department is also awesome!!! More

by DST10SBS
Recommend Dealer
Yes
Employees Worked With
Andre
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review Lexus of Pembroke Pines. For you to say that Andre is the best service advisor in the country was so great to hear! It's an honor to have you as a loyal customer and we look forward to seeing you next time!

July 24, 2020

My wife and I have been doing business with this dealership for more than 10 years. They have always had great customer service and very competitive pricing. We have also referred 6 or more Clients More

by GEEFISH
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for your support over the years! It is always a pleasure doing business with you and we're proud to have earned your loyalty here at Lexus of Pembroke Pines. As always, we look forward to seeing you next time!

July 24, 2020

Andre Rust always makes my visit an easy and professional experience. Andre keeps me posted and always follows up to make sure I am okay. More

by LAZOR28
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Jul 24, 2020 -

Lexus of Pembroke Pines responded

We are so happy to hear that Andre earned your five-stars! Thank you so much for taking the time to leave us a review and for your business at Lexus of Pembroke Pines. We hope to work with you again next time!

July 24, 2020

Every customer is treated like a VIP I have been coming to this Lexus dealership for over 15 years and everybody there excels in customer service and satisfaction… This is a great place to buy a car with c More

by TT
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc, Melissa Cortes
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Jul 27, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in us. At Lexus of Pembroke Pines, it is our goal to take exceptional care of guests and we're proud to have had your business for the past 15 years. We look forward to seeing you next time!

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