Lexus of Queens

Chaos Car was advertised with navigation, which in the end it did not have. Said they sold it 2 days ago, still appears on all of their sites. Then I receiv Car was advertised with navigation, which in the end it did not have. Said they sold it 2 days ago, still appears on all of their sites. Then I received another email asking me to come and see the car?! Asked her to verify the car is on the lot. Response, yes it is! I don't think they are well organized! More

Very Profesional Team This Dealer reserved a 5 star rating as all the people in the dealer are very profesional, Andy, Alex and Jay are amazing, very knowledgeable was an e This Dealer reserved a 5 star rating as all the people in the dealer are very profesional, Andy, Alex and Jay are amazing, very knowledgeable was an easy and a pleasant experience buying our Lexus ES350, Nice people, and excellent customer service.. Thanks Andy, Alex and Jay.... More

Great Service! I bought a used 2013 Lexus CT 200h from Lexus of Queens. Matthew Villacis was very professional, knowledgeable. Whatever I asked he did his best to fi I bought a used 2013 Lexus CT 200h from Lexus of Queens. Matthew Villacis was very professional, knowledgeable. Whatever I asked he did his best to find out the solution and provide right information to make right decision for me. For example he gave me the all weather car mats as a gift, and he replaced a tire when I asked for it. He is the best salesman! I highly recommend the dealership and Matthew. More

The Best Car Experience Ever! The best thing that could've happened to me is when Lauren answered the phone when I called Lexus of Queens to acquire about a Lexus. Lauren was great The best thing that could've happened to me is when Lauren answered the phone when I called Lexus of Queens to acquire about a Lexus. Lauren was great!! She worked hard to get me in a car and secure a great auto insurance rate with a great broker!! Congratulations on your new baby!!!!! Other great people that I met was Alex, ALEX YOU ARE THE MAN!!!!!! He helped me secure a great rate for financing. And Chris was so helpful when explaining my car's "how to" functions. Beautiful environment and excellent customer service. I am a forever Lexus owner and will continue to upgrade with Lexus of Queens. More

Best leasing experience ever! Me and my wife leased RX 350 from Lexus of Queens and I can easily say it was one of the best experiences we've ever had. First of all this place trea Me and my wife leased RX 350 from Lexus of Queens and I can easily say it was one of the best experiences we've ever had. First of all this place treats you like you are their best customer from the moment you walk in. We did a test drive and negotiated the price a little, the same day we got an email from the general manager Ken Wartel asking about our experience. We also had the pleasure of working with Business Development Manager Inna Katsman. No matter how many questions we asked she addresses all our questions and concerns, helped us a lot along the way. We also got to meet with finance manager Alex Quinteros. Such a nice guy. He explained everything about our lease and terms. If you are in the market looking for a Lexus go talk to these guys, you wont regret it. More

Exceptional Service Hi Let me start out by saying that the service I received from Lexus was extraordinary. Lauren, Alex, Rich and Chris is an amazing sales team. I dr Hi Let me start out by saying that the service I received from Lexus was extraordinary. Lauren, Alex, Rich and Chris is an amazing sales team. I drove off with complete understanding of my purchase as well as the technical aspects of my vehicle. I want to especially give thanks to Lauren for staying late and accommodating my schedule. Lauren is very knowledgeable and capable in her field. Thank you Lexus of Queens. May Cortez More

My first fantastic car buying experience When you want to buy cars, you are always worried about the haggling you have to do with the dealer, and how good the car would be, if it's pre-owned When you want to buy cars, you are always worried about the haggling you have to do with the dealer, and how good the car would be, if it's pre-owned etc. I bought a pre-owned lexus HS250h from Lexus of Queens. I just saw the car on their website, and I called the sales team. It was Andrew Choi who I dealt with and we did the deal just over the phone, negotiated the price in just 5 mins. It was quick and simple, Andrew got back to me and said his manager approved the deal. Two days later, I went with the cheque and was out of the dealership in a couple of hours. The dealer showed each and every minute detail of the car, how to operate its navigation, infotainment. I dealt with Alex ( finance Manager) and he is a great guy too. He did not force me to buy anything extra, just showed me what Lexus could offer in terms of extended warranty etc and left the decision to me. Over all a great experience. 5 stars to the dealership, Andrew and Alex. More

GREAT EXPERIENCE After evaluating cars at the NY auto show I decided to look at 2016 Lexus RX 350.I made an appointment at Lexus of Queens and met Charlie Villa. Char After evaluating cars at the NY auto show I decided to look at 2016 Lexus RX 350.I made an appointment at Lexus of Queens and met Charlie Villa. Charlie was very professional, knowledgeable and easy to deal with. He showed me the model with the options I am interested in and offered a test drive. After going to another dealer(Bayridge Lexus) which I did not like my wife and I made another appointment with Charlie. We had a deal with no hassle or pressure. The suv was delivered at the promised date and time. Chris the tech specialist was very pleasant and explained the basic technical aspects of the vehicle. I would definitely recommend this dealership and Charlie Villa. More

Fantastic! Wonderful Service .. I bought a 2014 Lexus RX 350 from this dealership. It was the best car buying experience ever. The entire sales staff especially Matthew Villacis was I bought a 2014 Lexus RX 350 from this dealership. It was the best car buying experience ever. The entire sales staff especially Matthew Villacis was world class amazing, From the time you walk through the from door until the second you drive off, you are treated like royalty. The best quality about Matthew is that he was very honest, and upfront. I did not feel rush or pressure into making a decision. He fully explain all the purchase options available to me & most importantly he understand my budget. Matthew went above and beyond to find me the best deal & knowing my pickiness he was extremely patient and very polite. I have never come across a salesperson like him before. Lexus of queens was awesome ,quick & time efficient! I had the car the same day & had no problem. There waiting room is very welcoming with consideration if you are waiting to be attended to, they provide snacks, sodas, water, muffins, candy bars and a cappuccino machine just incase you get hungry "Very Top Notch" I would recommend this dealership a million time if I have to, it was my first experience and I will continue to be there customer. More

Highly Recommended! I had leased a used Lexus ES 350 about 3 years in June, and that's when I first met Andrew. It was my first car and the whole process was all new to m I had leased a used Lexus ES 350 about 3 years in June, and that's when I first met Andrew. It was my first car and the whole process was all new to me. But Andrew was there to help me out every step of the way, showed me all the options I had and in the end I was very happy with the lease. My lease was almost up and I was wondering what I should do when it was finished. I contacted Andrew again and he still remembered me! I asked him my lease is almost done what should I do- he said he'd look out for a really good car for me. And last week, I returned my lease and leased another used car, a GS350, that looks brand new! He is so knowledgeable about the whole leasing/financing process, the cars, and will get you the best value for your bucks! If you have any questions, you could call/text him anytime and he'll surely get back to you. Anyone looking into buying/leasing Lexus, just go check it out with Andrew! More