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Lexus of Roseville

Roseville, CA

4.8
1,765 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,765 reviews

August 18, 2020

Lexus has an amazing and hard working staff. They provide their customers an excellent job when it comes to your car needs. Keep up the good work guys! More

by benches79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Aug 18, 2020 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Roseville, and it means a lot to know that our staff provided the excellent service we strive for here. We look forward to your next visit!

August 18, 2020

I rely on Matt Anhaiser to always offer professional, honest and expert service! He always explains, sometimes complicated, issues in a easy to understand manner. He's the greatest!!! More

by JGAITTENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Anhaiser
Aug 18, 2020 -

Lexus of Roseville responded

Thank you for your confidence in Lexus of Roseville! It's fantastic to see that Matt always impresses you with his customer service. We're proud to have your loyalty and we look forward to your next visit!

August 18, 2020

Came in for one issue and paid 1500 for two issues and came away with two unfixed issues. Not Happy. Currently without a car and a dry battery that was supposedly just cleared as good on last visit. I que More

by KMBAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Anhaiser
Sep 01, 2020 -

Lexus of Roseville responded

This doesn't sound like the thorough and knowledgeable service we pride ourselves on here, and I'd like to get some more details about the issues you are experiencing with your vehicle. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Jay U. - General Sales Manager - 916-472-7422

August 18, 2020

Always found excellent and courteous service. Our service manager is great as well as other employees. Thank you for an efficient and well run service center. More

by DOTBURCHETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 18, 2020 -

Lexus of Roseville responded

Thanks for the five-stars! We are thrilled to hear that you are so confident in our service team to get the job done. Safe travels and we hope to earn your business at Lexus of Roseville again next time!

August 18, 2020

I was particularly impressed in the extra efforts that Joe Nazer made to review and explain all of the features of my new Lexus. Joe also finalized the set up of my mobile phone and garage door opener wh More

by LDSENG
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Lynn Slater, Joe Nazer
Aug 18, 2020 -

Lexus of Roseville responded

Hearing that Joe went above and beyond to make your experience so great makes us smile! Thank you for sharing and congratulations on your new car. Safe travels and we hope to see you back at Lexus of Roseville for your first oil change!

August 17, 2020

I am extremely pleased with your service on Friday! My Service Rep, Tasha, kept me informed while I waited & delivered my vehicle before the time promised. All employees were helpful, respectful, courteou More

by WLLUTHER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tasha
Aug 18, 2020 -

Lexus of Roseville responded

We appreciate you taking the time to share such wonderful feedback! Our team member, Tasha, is great to work with and we are glad to hear that she treated you right. All of us at Lexus of Roseville are proud to have you as a customer!

August 17, 2020

I consistently receive excellent customer service from Lexus of Roseville. Brett is also an excellent advisor & keeps me informed regarding my vehicle. Im pleased as always More

by CYNTHIA-LITTLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 17, 2020 -

Lexus of Roseville responded

Cynthia - Thank you so much for taking the time to share! It brightens our day to hear that Brett always takes excellent care of you on your service visits and we'll be sure to pass along your kind words to him and the rest of our Lexus of Roseville team. We look forward to assisting you next time!

August 17, 2020

Brent is the best. He always treats me with utmost courtesy and respect. The guys checking us in are not the friendliest. Otherwise all is always good. More

by VELTERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 18, 2020 -

Lexus of Roseville responded

Thank you very much for the kind feedback about Brent! This is the type of service we expect from all members of our team, so I'm concerned by the rest of your review. If you would like to share the details of your visit so I can address it, please give me a call. Thank you, Jay U. - Sales Manager - 916-472-7422

August 17, 2020

Got our vehicle done quickly and we very kind to us. Very customer oriented. I will definitely recommend Lexus to my friend and family for a great place to buy a car! More

by SHORTMEYER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Colley
Aug 17, 2020 -

Lexus of Roseville responded

We are thrilled to hear that you had such a great experience! Thanks for taking the time to share and for choosing Lexus of Roseville. We hope to see you again down the road!

August 15, 2020

Awesome Ashley Pullan is the Best service advisor I have ever had the pleasure of dealing with, she went above and beyond, took care of all my needs and retur More

by barrydaniel65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Pulan
Aug 17, 2020 -

Lexus of Roseville responded

What a fantastic review! We love to hear that Ashley took excellent care of you and went "above and beyond" during your recent visit. Thank you for supporting her and Lexus of Roseville!

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