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Lexus of Roseville

Roseville, CA

4.8
1,765 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,765 reviews

August 14, 2020

Repair was completed in less time then guesstimated . service department was quick respond to our request for repairs. It took less time to get the repair done then was estimated. Fantastic job by Scott More

by DEBARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Aug 15, 2020 -

Lexus of Roseville responded

It's wonderful to hear that your repairs were completed in a timely manner and that you enjoyed working with Scott and Yargo. Thank you so much for supporting Lexus of Roseville with a fantastic review! If any future issues arise, we will be here to help.

August 13, 2020

This Lexus dealership continues to provide excellent customer service! Clare was thorough and provided a window of waiting time and was spot on 😎. I will continue to do business with them More

by DCJASZBO
Recommend Dealer
Yes
Employees Worked With
Clare in Service
Aug 13, 2020 -

Lexus of Roseville responded

We love to hear that you had such a great service experience at Lexus of Roseville! Thanks for sharing and for shouting out Clare. Safe travels and we are looking forward to earning your business again in the future!

August 12, 2020

The service is great. Lexus of Roseville is a very professional car dealership. The staff are all very knowledgeable and know that a great customer relationship is the key More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt
Aug 12, 2020 -

Lexus of Roseville responded

Pete, thank you for the 5-star review! We are grateful for your business here at Lexus of Roseville, and we look forward to your next visit!

August 12, 2020

Very, very slow getting checked in yesterday. Over 40 minutes from driving up at 7:10 for my 7:15 appointment( I was third in line. Roger Williams was on vacation, so he’d made arrAngements to fi More

by C.SOESBE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natasha? Called to tell me call was ready., Brent Colley
Aug 14, 2020 -

Lexus of Roseville responded

It is our goal to provide a seamless experience and I do apologize if your recent visit took longer than anticipated. We would never intentionally inconvenience a guest and I will be sure to address this feedback with the right people so we can work towards improving our processes. If you would like to discuss your experience in more detail, I am here to take your call. Thank you, Jay U. - Sales Manager - 916-472-7422.

August 11, 2020

Great experience and exceptional service from the entire sales team. We purchased a 2019 Jeep Compass for my daughter’s first car and what a great example Scott and Lynn showed her on what a great car buyin More

by VLAMARHAAS
Recommend Dealer
Yes
Employees Worked With
Lynn Slater, Scott Silverman
Aug 11, 2020 -

Lexus of Roseville responded

We truly appreciate you trusting us with such an important purchase. Congratulations to your daughter on her 2019 Jeep Compass! We are very glad to hear that you had a positive experience working with Scott, Lynn, and our Lexus of Roseville team and we look forward to assisting you in the future. Safe driving to you and your family!

August 11, 2020

purchasing a new car all was good with buying a new 2020 not pushing us to purchase and very friendly. timing was good and we could take our new car home and bring back t More

by JACOBSONDIANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Elamad
Aug 11, 2020 -

Lexus of Roseville responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Roseville, and we hope that you continue to enjoy your newly purchased vehicle!

August 11, 2020

Their team was awesome. Thank you Boris and Sean for going out of your way in sales. Big thanks to Chris in management for getting me the deal I wanted. The store was so busy that day but we never notic More

by CKONISKO
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Chris Carey, Sean Buth, Boris Velikov
Aug 12, 2020 -

Lexus of Roseville responded

Thank you for taking the time to review Lexus of Roseville. It makes us happy to hear that Boris, Sean, and Chris all worked hard to make ensure you drove off in the right vehicle. We're grateful for your business and wish you safe travels!

August 10, 2020

Car buying experience Jeremy was very professional and personable. There was no high pressure. We did not appreciate the 4-5 hours it took to buy the car. More

by DKCAGLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Jeremy Monschau
Aug 10, 2020 -

Lexus of Roseville responded

Thank you for shopping at Lexus of Roseville. I am glad to hear that Jeremy was such a pleasure to work with! We will be sure to share your feedback with the team so we can work towards offering a more seamless experience next time.

August 10, 2020

Purchasing my Lexus Working primarily with Scott Silverman over a 3-week period to determine which model Lexus would best suit my preferences, he was very patient in answ More

by PJBARNETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Scott Silverman, Tristan Regnani
Aug 11, 2020 -

Lexus of Roseville responded

It makes us smile to hear that, PJ! We're so proud to have earned your business and your confidence. It's wonderful that Scott and Dennis went above and beyond to deliver attentive service and make sure you were satisfied with your purchase. Thank you for choosing Lexus of Roseville, and we hope you're enjoying your new car!

August 10, 2020

Leasing a vehicle Frendly, and answered all my question's, and got back to me right away when I had a question after I left the dealership, and were willing to work wit More

by PEGTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Tachera, Chris Carey, Sean Buth
Aug 10, 2020 -

Lexus of Roseville responded

We are delighted to hear that you received the communicative service we expect for all of our guests. Thank you so much for trusting Lexus of Roseville with this purchase! We hope that you absolutely love your new vehicle.

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