Lexus of Roseville
Roseville, CA
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Excellent customer service. Scott Silverman was up front and transparent, even with an unexpected price increase that was caused by a change in Costco's rebate. Dennis was very professional and thorough at and transparent, even with an unexpected price increase that was caused by a change in Costco's rebate. Dennis was very professional and thorough at explaining the numerous forms that had to be signed or initialed. The ribbon on the car when we arrived to complete purchase was badass. The car itself is fantastic, a smart phone on wheels. Best experience I've ever had with a car purchase. More
Always keeping me in the loop on what is going on with the car and always friendly and helpful. I was very happy that the manager got my car out when I was late ( I didn’t know service closed at 6) The the car and always friendly and helpful. I was very happy that the manager got my car out when I was late ( I didn’t know service closed at 6) They made it happen. 👍👍 More
Had appointment with Scott but he dumped me on the kid. Jeremy was great I couldn’t commit to buy and left the dealership. Called back an hour later and came back next day. Never been happier buying a car. Jeremy was great I couldn’t commit to buy and left the dealership. Called back an hour later and came back next day. Never been happier buying a car. Was not happy with Scott dumping me. More
Yargo Basta and Dennis T. were both great! I have tried to work with a few others but didn’t have the same experience. Working with the two of them was pleasant and I came home with a new car! Thank you! to work with a few others but didn’t have the same experience. Working with the two of them was pleasant and I came home with a new car! Thank you! More
I appreciate everything that was done to correct the previous issues but the seal on the bumper was not cared for. I love Lexus and their customer service but I was let down on this one. Hopefully I wil previous issues but the seal on the bumper was not cared for. I love Lexus and their customer service but I was let down on this one. Hopefully I will get someone to remove and replace the seal on the rear bumper when it’s affordable. More