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Lexus of Roseville

Roseville, CA

4.8
1,765 Reviews

300 Automall Dr

Roseville, CA

95661

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Showing 1,765 reviews

June 28, 2021

The 20,000 mile check-up took exactly as much time as I was told. Everyone was pleasant. More

by tofog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above people contacted me.
Jun 28, 2021 -

Lexus of Roseville responded

Thank you for the review! It was our pleasure to assist you here at Lexus of Roseville, and if you ever need anything else, don't hesitate to come back and see us again!

June 26, 2021

He was very helpful and explained everything and answered all my questions. He did his best to make me and my son happy and grateful. More

by SIMAYAZDI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Hunt, Tristan Regnani
Jun 28, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are pleased to hear that you and your son had a great experience working with our team at Lexus of Roseville, and we hope to see you again sometime!

June 26, 2021

All the people in the dealership were friendly and accommodating. They handled my auto purchase very efficiently and we’re very reasonable in arriving at a final price. The dealer representative, Jere More

by William Swearingen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Monschau
Jun 28, 2021 -

Lexus of Roseville responded

William - "Friendly and accomodating" is exactly the type of service we strive to provide our valued guests! We are happy to hear we could assist you with your car purchase and will be sure to give Jeremy your kudos. Enjoy the new ride! - Lexus of Roseville

June 26, 2021

Nelson and lead mechanic were awesome!!! We didn’t expect to receive the car back so quickly. They also explained everything very thoroughly, very courteous and efficient. More

by JWISSENBACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jun 28, 2021 -

Lexus of Roseville responded

We love when we can exceed our guests' expectations for the auto servicing experience! Thank you for trusting Nelson and the rest of the Lexus of Roseville team with your business - we hope to have the pleasure of assisting you again in the future! Take care!

June 25, 2021

My husband and I had a wonderful experience. Yargo Basra was very kind and knowledgeable. My experience getting my first Lexus was a great one. More

by GIAROY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Dennis Tachera
Jun 25, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! We are pleased to hear that Yargo took such good care of you and your husband here at Lexus of Roseville, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new ride!

June 25, 2021

Very nice and helpful people, efficient, although the loaner cars are so nice I am tempted to upgrade! More

by ANN232
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Monschau
Jun 25, 2021 -

Lexus of Roseville responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Roseville, and we look forward to your next visit!

June 24, 2021

We were searching for a car for our daughter and connected with Scott Silverman at Lexus of Roseville. He was very knowledgeable and professional. We never felt pressured and were extremely glad we More

by JASVIRCHUMBER1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yargo Basta, Lynn Slater, Scott Silverman
Jun 25, 2021 -

Lexus of Roseville responded

Thank you so much for trusting Lexus of Roseville with such an important purchase! We love to hear that Scott delivered pressure-free service, and we hope that your daughter absolutely loves her new vehicle. Safe driving to you and your family!

June 22, 2021

Comfortable, pleasant lounge. Appointment was easy to make. All service was completed and car washed. Communication during service time could have been improved. More

by SCARUTHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I was not assigned a service representative.
Jul 03, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share your feedback. While we're glad you had a pleasant service visit, we apologize that our communication left you wanting more. We will make a note of this to be sure we're doing all we can to provide a five-star experience going forward. We appreciate you choosing Lexus of Roseville and hope to see you again soon! Best, Jay U. - General Sales Manager - 916-472-7422

June 22, 2021

I always feel well taken care of at Lexus Roseville! The customer care is exceptional. Thank you Ashley for the top notch customer service! More

by SUPERSWAANK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 23, 2021 -

Lexus of Roseville responded

We strive to take amazing care of our customers and guests, so this review is music to our ears! Thank you for doing business here at Lexus of Roseville and for sharing your feedback - we hope to see you again next time!

June 19, 2021

I have very happy with my service experience at Lexus of Roseville. My only inconvenience was that the advisor called my husband's number to let us know the car was done instead of my number, which was awkw More

by BEZISBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rugg, Brent Colley, Matt Anhaiser
Jun 20, 2021 -

Lexus of Roseville responded

Thank you for taking the time to share your feedback! We're glad to hear that your recent service visit was a breeze, and we'll be sure to make a note of the mixup with your contact information. We are sincerely grateful for your business and hope to see you back at Lexus of Roseville again down the road!

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