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Lexus of Sacramento
Sacramento, CA
3,010 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,010 reviews
Verified Customer
June 28, 2021
This was one of the easiest purchases of a vehicle I’ve ever made. Everyone I had contact with was very professional. I will definitely be a returning customer. Bob Poe ever made. Everyone I had contact with was very professional. I will definitely be a returning customer. Bob Poe More
by BPOE
Employees Worked With
Other Employees :
Eric Wilson, Chuck Baccarella
June 28, 2021
Robert gets it. Time was saved, money was saved and we as a family love this vehicle. We went to 5 different locations. We experienced a lot of different styles of sales people for the sale of a car, and for a family love this vehicle. We went to 5 different locations. We experienced a lot of different styles of sales people for the sale of a car, and for what we know now, we feel that we could have saved time if we just visited earlier. Robert stayed late even though he was off the clock. He answered my technical questions that others couldn’t answer... and he offered a way to keep money in our bank, instead of rushing into a purchase that we would have spent a lot more on, that may not have been the most advantageous. Even the finance director Kal was a good time. Everyone asked if they can help or provide anything from coffee to helping us find the right person. I was thoroughly impressed. Good work guys. More
by Xman
June 28, 2021
I have been in a market to buy Lexus for quite sometime. Robert was very helpful. He made the process very easy and answered all the question. He even went above and beyond to provide excellent customer ser Robert was very helpful. He made the process very easy and answered all the question. He even went above and beyond to provide excellent customer service. He listened to our need and showed the exact car that we wanted, and final work through in the finance was great and easy. Perfect place to buy Lexus and do not hesitate to contact Robert. More
by rynalprasad
June 28, 2021
Robert was very helpful and knowledgeable about the whole process. My wife and I were very pleased by his professionalism. I would highly recommend him to family and friends. process. My wife and I were very pleased by his professionalism. I would highly recommend him to family and friends. More
by Ttocsjb
Employees Worked With
Other Employees :
Finance guy was good. Can’t remember his name.
June 27, 2021
Bryon was awesome. Very knowledge and very helpful in working with me to get the vehicle of my choice. Final walk through was very detailed. Kevin in finance was very efficient was well. Thanks guys working with me to get the vehicle of my choice. Final walk through was very detailed. Kevin in finance was very efficient was well. Thanks guys!! I luv my car. More
by silverbullet
June 24, 2021
Bought a used vehicle in late 2020 and apparently they never submitted the title or the registration to the dmv. I've basically been making payments on a stolen car for almost a year, thanks guys! never submitted the title or the registration to the dmv. I've basically been making payments on a stolen car for almost a year, thanks guys! Edit: It's now 4/30 and I still have no resolution. I purchased the vehicle on September 12, 2020, it has been 230 days since the date of sale. The vehicle still has not been registered, and the dealership still does not have the title. I bought this car at the dealership. It wasn't until I called my finance company that I was told that the title was never issued, and the vehicle was not registered. The title is in Illinois and the dealer only began paperwork to release the title last week. The dealer sold me a car that they did NOT have the title to. The dealer did not submit my registration. Despite making payments on this vehicle for close to 8 months I have been driving it ILLEGALLY and had I been pulled over the vehicle would have been impounded. Every time I call the dealership I get the same response. Only a few more days, only a few more days. A week later my car is sitting in the driveway and I'm riding my bike everywhere because they screwed up the paperwork and over a 6 month period never even made the most minute effort to fix it. This is my only recourse other than hiring a lawyer. Stay away from this place, it's an absolute joke. edit 2: Still no follow up from the dealership. Them being saying "a positive experience is our top priority" is a lie. Final edit: The dealership could not obtain the title to the vehicle that was illegally sold to me. They agreed to pay the payoff of the vehicle including my down payment. I ended up losing over a year in payments, and taxes and registration fees. Thousands of dollars wasted and nothing to show from it. Overall an awfully experience and I'd avoid giving this place your business. UPDATE: After all this back and forth with the dealership, they still managed to screw up the auto sale. The dealer overpaid the loan and sent me scouring to figure out what they owed me. They have been non- in replying to emails and have left me waiting for weeks to return money that I wasn't even obligated to tell them about. This is one of the worst experiences of my life. What should have been a simple auto loan purchase has turned into a 6 month ordeal of lying, deception and as far as I'm concerned fraud. Christian Simon, the GM for this dealership, has made my life a living xxxx. Please for your own sake, do not purchase a vehicle from this dealership. More
by pnava123
Employees Worked With
June 24, 2021
Christina Carson is a pleasure to work with, always friendly, personable and accommodating. friendly, personable and accommodating. More
by dndaudette@comcast.net
Employees Worked With
June 22, 2021
I bought my Gem SUV Lexus 11 years ago from Lexus Sacramento and absolutely have loved it!! Christina Carson is amazing, she is very honest, knowledgeable and helpful. Lexus of Sacramento is the b Sacramento and absolutely have loved it!! Christina Carson is amazing, she is very honest, knowledgeable and helpful. Lexus of Sacramento is the best!! More
by CATKRESS
Employees Worked With
