Lexus of Sacramento

When my wife and I arrived we were greeted with a hand shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard t shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard to accomadate us. I feel we purchased the automobile for the money we could possibly get. Thank you again Rpbert Herdon and the entire staff at Lexus of Sacramento! More

From the moment I walked in, I already knew that I was going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with. I can't say that about any other dealership we've gone to. At our first visit, Robert was very thorough and took his time to show us different models. He was articulate in answering all the questions that we had and giving us options accordingly. Ultimately, I decided to wait for a car that had just shipped from Japan. My car arrived a week earlier than expected and during that time, Robert consistently kept me updated on its status. Robert was extensive in showing me the different features in my car and has made himself available for any questions that I may have in the future. What I appreciated the most was the "family" atmosphere that I got from all the folks at Lexus of Sacramento. Each experience was friendly, thorough, and professional. I liked the fact that there was no rush to "get the money" and to get us out. We heard pleasant and funny stories, we laughed and smiled. I would highly recommend Robert Herndon for a great Lexus experience! More

Robert was an outstanding professional reprensentative for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the important parts to get us on the learning curve. We would be proud to refer our friends and family to Robert. Tom & Mailyn Scott More

Kent Owens should held as an example to what customer service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experien service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experience. We Leased another new Lexus the IS-250. My wife and I had some tough times the last two years but never missed a payment. With just that Kent was able to find a way to get us into a new Lexus. More

We stopped at the dealership to look at a Lexus ES 350. We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models of Acura earlier in the week. Kent Owens was our salesman, and though he was very busy, he told us why we were going to love the Lexus sedan, and took us for a test drive. I immediately loved that car, though it was pricier than what we originally planned to spend. Kent ran some numbers for us, and as we were 45 minutes late for a dinner event, we took the papers and left, saying we would call the next day. The next afternoon, I called Kent and we made a deal on the car. Kent said we had to pick it up that day if we wanted it at the price quoted, so we went in to pick it up. Again, the dealership was swarming with people hoping to make an end-of-year deal, and it took some time to complete the paperwork, but we drove away with our car, and an appointment to come back in a couple of days for an orientation. When we returned, Kent spent at least two hours going over everything with us, including setting up our I-phones with the blue tooth system. We are very happy with the way we were treated, and thoroughly impressed that at no time, did anyone try to tack on any expenses that had not been quoted right up front. This was not our experience with other car dealerships. Additionally, handling the paperwork went smoothly, with no pain. We received everything we expected, and more. Janet Thomas More

Our sales rep, Daryl, was extremely knowledgeable, very professional with a low key attitude that made the process of buying a new Lexus IS 350 a very enjoyable experience. I never felt pressured throughou professional with a low key attitude that made the process of buying a new Lexus IS 350 a very enjoyable experience. I never felt pressured throughout this entire process and the end result ended up very favorable for me and my wife. I would highly recommend Daryl and Lexus of Sacramento to all my friends and family. More

Customer service started the moment we met Daryl! He was very courteous, answered our questions, knew his product line in the various models of the vehicles. Daryl was by far the most service orientated in very courteous, answered our questions, knew his product line in the various models of the vehicles. Daryl was by far the most service orientated individual that we have come across in the car industry and other high end service company's that we've dealt with. The service that we experienced at this dealership was superior in every way!!! Truly, the very best car shopping experience I or my husband have encountered in our lives (we're older than 40)! More

From my first Email to the Finance Section inquiring what From my first Email to the Finance Section inquiring what their APR was to my follow-up phone call requesting to speak to someone in Sales. I was From my first Email to the Finance Section inquiring what their APR was to my follow-up phone call requesting to speak to someone in Sales. I was then directed to Mr. Kent Owens, Internet and Fleet Manager, who responded immediately. I was treated with the utmost courtesy, and he completely focused on my personal interest, financial capabilities, and also I perceived his continued reassurance to ensure that I had complete peace of mind with any decisions I would make about purchasing an upgrade to my 2002 Lexus. I never felt pressured at any time during the transaction, in fact I was helped in ways that went beyond an ordinary sale. And the follow-up has been incredibly impressive. Kent took the time to sit with me and go over the navigation system a couple of days later and WITHOUT ONE doubt in my mind, I know I can count on the fact that any upcoming problems will be handled unquestioned and promptly. Mr, Owens also completed transferred everything from my 2002 Lexus to the newly purchased one. I really do not have a word for the way I was treated. I have NEVER experienced such REMARKABLE customer service, above and beyond and truly he went the extra mile with me. Mr. Dave Carnes in Finance (doing all the necessary financial paperwork) was a delight to sit with and complete. Again no pressure, just very informative, polite, assistance. Also Christina Carson, Service Consultant would be among all the above compliments. I cannot say enough about this dealership. More

The quality of Lexus of Sacramento's staff is the main reason we returned to their dealership for our new Lexus 450h. Daryl Do Carmo was extreamly helpful in informing us about the 450h and the compariso reason we returned to their dealership for our new Lexus 450h. Daryl Do Carmo was extreamly helpful in informing us about the 450h and the comparison with the 350RX. His curtious manner of answering our questions was appreciated. As a result of his knowledge and Bryron Burdette's desire to keep us as a Lexus of Sacramento customer, our decision was easy. Quality and service is important to us and Lexus of Sacramento is the best dealership to fullfill our needs. Great RX450h, great dealership. What more could one ask for. More

We experienced a couple issues with our 2007 LS460. First issue was a failure of the amplifier module. I called Lexus of Portland and got no help, I called Lexus USA and still no solution to shut off First issue was a failure of the amplifier module. I called Lexus of Portland and got no help, I called Lexus USA and still no solution to shut off the piercing 100 db noise in the car. When I called Lexus of Sacramento they told me what they thought the problem was immediately. Mitch Dean took the car into the service bay and solved the issue in less than 10 minutes. The following day, Friday, we were in St Helena, CA for a Saturday wedding and had a total battery failure which locked the car down. We had issues trying to jump it. Lexus USA was only willing to tow it to Santa Rosa, where the dealer told me they could not even look at the car until the following Thursday. Since I was walking the bride down the aisle, it was important for me to attend the wedding. After 4 hours and two tow trucks we got the car started and I drove it to Sacramento late Friday night. On Saturday the service dept opens at 8:00 am and Mitch got our car in an out in about 30 minutes. Mitch Dean was unbelievably professional and caring. My wife and I were really stressed about making the wedding,and getting the car back into working condition. It was not fun to be stranded on a Friday night 600 miles from home and get little help from most of the Lexus people I talked with. Lexus was willing to pay to take the car to the closest dealer, but they could not look at it for 5 more days. We needed to get the car 90 miles to a dealer who would fix it. Mitch calmly went through our best options and was helping us all the way. Mitch commented that all we really needed was someone who cared. He truly cared and is a huge asset to Lexus of Sacramento. We truly thank him! More