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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

February 11, 2024

Everyone was very friendly and explained everything really well. Service was faster than expected. An employee maneuvered my car for me out of a very tight spot. Amazing service! More

by LADYELIZABETH2604
Recommend Dealer
Yes
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Feb 12, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 11, 2024

Dealership was very accommodating to request, took videos, provided carfax report, seamless transaction and easy setup for transport More

by DAVID.COFFMAN
Recommend Dealer
Yes
Employees Worked With
Bill
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Feb 12, 2024 -

Lexus of Sacramento responded

Thank you for your very kind review, David. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 10, 2024

Quick and easy The service was good. The car was ready in a reasonable amount of time. More

by kaaren1dance
Recommend Dealer
Yes
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Feb 11, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 10, 2024

Best experience buying my Tacoma ever. I love my new truck and the buying process went great More

by DRTYNATE
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Agerton
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Feb 11, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

February 10, 2024

Service Advisor Basal is professional, pleasant, honest, very thorough & has a commitment to making sure his customers are valued & are 100% satisfied before they leave the service center. Everyone at t More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts Department employees are top notch!
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Feb 11, 2024 -

Lexus of Sacramento responded

Thank you, Deb, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 10, 2024

Nick is the best service manager with knowledge and courtesy. Get details explanation and right on time. More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 11, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

February 10, 2024

RESOLUTION: Russ reached out to me and went tremendously above and beyond to ensure the outcome was a positive one. Thank you Russ! I took my vehicle to my local dealer that does my service for my other More

by AHBRYANNASALAZAR
Recommend Dealer
No
Employees Worked With
Bryon Burdette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ McDuffie
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Feb 12, 2024 -

Lexus of Sacramento responded

I'm sorry to hear about the issues you've experienced with your vehicle and our service. We strive for clear communication and efficient solutions, so it's disappointing to see we fell short in this instance. I understand how frustrating this must be, especially considering the distance you have traveled. This is deeply concerning to us and we would like to discuss this further, but are unable to do so without a name or any form of contact. Please reach out to me directly so that we can work on a resolution together. Thank you, Russ McDuffie - Service Director - 916.465.6291

Feb 14, 2024 -

AHBRYANNASALAZAR responded

Russ, thank you for reaching out and helping me with the repairs. It’s hard to find people like you in the industry and I greatly appreciate all you did to help me make sure my new (to me) car is safely up and running.

February 10, 2024

Carlos was responsive to my questions and handled my car buying experience well. I appreciated the extra care he gave me in regard to the transport of my vehicle to Arizona. More

by SUSAN.EDINGER
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Cave
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Feb 11, 2024 -

Lexus of Sacramento responded

Here at Lexus of Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Susan, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Christian Simon General Manager

February 10, 2024

Good I had a good experience. The only problem was the Lyft could not find my location More

by JUNEMORRIS46
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 11, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, June, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 09, 2024

Excellent The service agent was prompt and timely Good job The KARR system is working good More

by CKRAMERS
Recommend Dealer
Yes
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Feb 09, 2024 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

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