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Lexus of Sacramento
Sacramento, CA
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,003 reviews
December 21, 2023
Difference of opinion between the sales representative Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a cal Carlos, and the I. T. guy. Carlos insisted the vehicle had a feature and the I.T. guy insisted that it did not; couldn’t agree. Asked to get a call back from the manager to settle this and no one called us back. Took the vehicle to Roseville Lexus dealer and problem was solved. It turns out, the vehicle DID have the feature, it just wasn’t turned on. More
by gabrielahodis
Verified Customer
December 21, 2023
Nick Cuz at Lexus of Sacramento is awesome! He is professional, friendly, and listens. He responds quickly and treats each customer with respect. He is professional, friendly, and listens. He responds quickly and treats each customer with respect. More
by classykate
December 21, 2023
it was good I had a good experience and found the cad I was looking for. was looking for. More
by HAROONPAIKAN
December 21, 2023
It's been great. When the rear brakes were replaced the wheels were returned to the car in matching position to the front wheels, shows attention to detail. When the rear brakes were replaced the wheels were returned to the car in matching position to the front wheels, shows attention to detail. More
by echelberryj
Employees Worked With
Tracy Cache
December 21, 2023
Service Director Russ McDuffy was very thorough in getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me infor getting the issues I had related to updating my navigation system taken care of and I appreciated his attention to detail as well as keeping me informed as to the progress. He was very professional and I felt he listened to what I needed for my vehicle. Gus Reynoso explained the contract for a loaner to me so I understood what my responsibilities were and appreciated him getting me through the process so that I wasn't rushed. My thanks to both gentlemen. More
by skyle
Employees Worked With
Russ McDuffy, Gus Reynoso
December 20, 2023
I have a lifetime oil change I purchased from Lithia. Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash Whenever I take my car in, I'm treated politely, but very much as a nuisance. This time so much so I wasn't given the standard complimentary car wash. I'm also encouraged to come in only twice a year even though I can do 4 oil changes per my purchase. More
by cdcarrasco
December 20, 2023
Peter Agerton was extremely helpful, thorough, kind and understanding. He was patient and addressed all my concerns and questions in a manner that helped me understand and make a knowledgeable decision. I understanding. He was patient and addressed all my concerns and questions in a manner that helped me understand and make a knowledgeable decision. I was grateful for all his help. More
by MOMTOKCA
December 20, 2023
I have been going there over 10 years and I am always happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. happy with the results and how they care for my car. Keeping me updated what needs to be done to keep my car running well and safe. More
by KATALINVITALE
Employees Worked With
Basel Simirrioti
