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Lexus of Sacramento

Sacramento, CA

4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

November 29, 2023

Easy visit - lasted the amount of time estimated. Health check good - thanks for the fine service. More

by BERRYCBRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lexus of Sacramento responded

Thank you, Berry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

Nov 30, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

November 29, 2023

Thank you for the good service. I found the service and personnel of top quality both my wife and I appreciate all the personal interest of your employees. Richard Defield More

by Redefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Lexus of Sacramento responded

We're delighted to know that you and your wife had a positive experience with our team at Lexus of Sacramento. Thank you for appreciating the personal interest we take in serving our customers!

November 29, 2023

The service was completed on time and they matched the price quoted to me.Thanks More

by rjstritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 30, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

November 28, 2023

One of the best experiences I have every had at a dealership. I would not hesitate to buy from them again. More

by JKARCELLE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Sacramento responded

Here at Lexus of Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Christian Simon General Manager

November 28, 2023

Excellent customer service. Service done in a timely manner. Tire repair was done in a very good way at a reasonable cost. More

by ABRAY1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Sacramento responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 28, 2023

They are working really fast and responsible and really pay attention what you say they’re good worker More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Lexus of Sacramento responded

Nick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Nov 28, 2023 -

Lexus of Sacramento responded

Nick, we appreciate your feedback! Our team at Lexus of Sacramento always aims to provide efficient and attentive service. Thanks for the review!

November 28, 2023

It was very pleasant, I liked the snack bar and the coffee machine. The giftstore is also very nice as well. Aside from that the dealership staff were very helpful and notified me of everything going o More

by ktony2019
Recommend Dealer
Yes
Nov 29, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 28, 2023

No complaints. Just expensive compared to service at a non dealership. But no hidden surprises More

by VELDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Nov 29, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

November 28, 2023

Easy to make appt, check in was a smooth process, service was excellent, and timely. Waiting area very comfortable. They take time to make sure car is washed and ready to go. Appreciate that everyone you m More

by lopez-kathleen5341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Lexus of Sacramento responded

Kathleen, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

November 28, 2023

The dealership has always been great with service and the actual care of my autos. Over the years the staff has evolved, staff has left and new folks have stepped up. I have ALWAYS found them helpful, knowle More

by gary@garyhudson.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Lexus of Sacramento responded

Gary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

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