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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,856 Reviews

1,856 Reviews of Lexus of Sacramento - Service Center

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June 30, 2025

Excellent services. My vehicle’s issue regarding to tire pressure light on dash is solved. More

by quangdinh.nguyen64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Lexus of Sacramento responded

It was our pleasure to assist you with your vehicle! Thank you from all of us at Lexus of Sacramento.

June 29, 2025

That experience was very positive. Everything went very smoothly. The time that I spent in there went very fast. More

by Aswoodworker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Lexus of Sacramento responded

Thank you for sharing your positive experience with us! We're happy to hear that your visit to Lexus of Sacramento was smooth and efficient.

June 27, 2025

VEE provided efficient and excellent assistance. He was very professional, knowledgeable and polite. He discussed my options in a very clear, concise and comprehensive manner. More

by ERMA.HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Lexus of Sacramento responded

Erma, we're delighted to hear that Vee provided you with such professional and knowledgeable service at Lexus of Sacramento. Thank you for sharing your experience!

Jun 30, 2025 -

ERMA.HERNANDEZ responded

Yes, I was extremely grateful. Vee did a superb job. He's definitely an asset to Lexus.

June 13, 2025

people were so nice & very helpful specially Basil. Good costumer Service!! Thank U for the help! More

by Jinacarpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Lexus of Sacramento responded

Thank you for taking the time to write Lexus of Sacramento a review of Basil!

May 21, 2025

As usual, my experience at Lexus of Sacramento was very good, as to be expected! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Lexus of Sacramento responded

Your feedback makes our day! Thanks for choosing Lexus of Sacramento.

May 20, 2025

It was my first service request at this location. Basel greeted me with a big smile on his face and provided outstanding customer service. My service was done on as time ax promisez More

by Ria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Basel
May 20, 2025 -

Lexus of Sacramento responded

Ria, we're delighted to hear that Basel provided you with outstanding service at Lexus of Sacramento. Thank you for choosing us for your first service request!

May 19, 2025

The Service Dept is very streamlined. I also appreciate the good communication so I can anticipate when my car will be ready. More

by Marianne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Sacramento responded

Marianne, we're delighted to hear that our streamlined service and communication met your expectations at Lexus of Sacramento. Thank you for sharing your experience!

May 17, 2025

Service advisor Basil was so. nice and helpful i and advice on time I would recommend Lexus More

by Rukesh.kumar916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Lexus of Sacramento responded

Thanks for the review and recommendation of Lexus of Sacramento!

May 15, 2025

Great Lexus dealer with nice services. I went in for regular oil change and they washed my car also without any charge. More

by esuzuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Lexus of Sacramento responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Sacramento provided excellent service and a complimentary car wash during your visit. We look forward to seeing you again soon!

May 13, 2025

Despite an obvious decline in the customer service elements at the dealership level, Christina Carson does a superior job as she attempts to provide the customer with the best possible experience. She More

by SK001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Lexus of Sacramento responded

Thank you for highlighting Christina's efforts to provide a positive experience. We appreciate your feedback on the areas needing improvement and are committed to enhancing our service quality with better corporate support. If there's anything else you'd like to discuss, please feel free to reach out. Best, Russ McDuffie - Service Director - 916.465.6291

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