Lexus of Sacramento - Service Center

Everyone so polite and helpful. So organized. Show real teamwork between departments. Obviously well trained employees in customer service. So organized. Show real teamwork between departments. Obviously well trained employees in customer service. More

Gustavo's service and communication skills are excellent. I took my car in for routine service and oil change, plus after the winter storms and holiday travel, it was in great need of interior and exterior d I took my car in for routine service and oil change, plus after the winter storms and holiday travel, it was in great need of interior and exterior detailing. Everyone I dealt with at Lexus was gracious, cheerful and professional; from scheduling the service, to arranging a loaner car due to expected need for 2 days to complete all of the requested work. Gus made sure to answer my questions so that I understood all the details of the services. After the requested detail service was completed, my 2017 car was returned in all of its showroom glory: brilliant ultrasonic blue exterior and the interior red leather was like new. Thank you for helping me fall in love with my car all over again. More

I purchased my vehicle from them in 2015, have ALWAYS brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repai brought my vehicle in for service. During one of the service appointments, they messed up with my GPS system and broke it. They have refused to repair it and keep giving me excuses as to why they can't. Each service rep gives me a different story, very disappointed in their services. I have poured thousands of dollars for upkeep of my car at this dealership, yet they won't take responsibility for their failures. This month, they left my car out. the hot sun caused a crack in the windshield. Very very unhappy. Lithia motors, please take responsibility, the prior owner did. More

Took my car in for scheduled service on June 3rd, price was what I was expecting, waiting time was a little quicker than expected. When my car was ready Nick mentioned I would nead rear brakes in the very was what I was expecting, waiting time was a little quicker than expected. When my car was ready Nick mentioned I would nead rear brakes in the very near futur, after chatting about that he explained why my rear brakes were wearing quicker than the fronts. I really appreciated him sharing his knowledge and how I can better take care of my car. This is one of the reasons I always take my care to Lexus of Sacramento. More

I very enjoyed your experience today. You are doing good for expanding. See you later. You are doing good for expanding. See you later. More

Why make an appointment for a simple oil change that ended up 3 hours later may as well go to drive thru that would be less than an hour ended up 3 hours later may as well go to drive thru that would be less than an hour More

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. I have received excellent maintenance for 20 years. More

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. My precious car was well cared for and great maintenance. Thank you so much. More

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to work with! More

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free when I go to Big O for an oil change .. sorry to say I paid it due to my time constraints however I will not be back unless it’s warranty work More