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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews
Call Service Center (916) 485-3987

1,846 Reviews of Lexus of Sacramento - Service Center

Sort by
September 26, 2021

The mechanic did not but a mileage sticker on my windshield after my oil change other than that it was a good experience More

by Prado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
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Sep 27, 2021 -

Lexus of Sacramento responded

While we are glad to have provided you with a positive experience overall, we do apologize for any oversight on our part. Please don't hesitate to reach out to us directly to discuss your concern. We sincerely value your business and look forward to your next visit! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 26, 2021

You guys are amazing and wonderful customer service I’m very happy customer Lexus number one. More

by maznikolga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2021 -

Lexus of Sacramento responded

We are thrilled to know that we were able to create a great experience for you. Thanks for supporting Lexus of Sacramento!

September 26, 2021

Lexus of Sac is my preferred dealership always has excellent customer service it’s a consistency I can count on that’s why I have purchased two cars from them! More

by Twins4dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Report | Print
Sep 26, 2021 -

Lexus of Sacramento responded

We are thrilled to see that our team has earned your repeat business. Thanks for your continued support and congrats on your new car!

September 24, 2021

Everyone iwas competed and knowledgeable. I did not have an appointment and the took me right away More

by SEL1894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Lexus of Sacramento responded

We are thrilled that we could help! Thank you for trusting Lexus of Sacramento with your business and your vehicle. We appreciate you taking the time to share your feedback and we hope to have you as a returning customer.

September 23, 2021

Very satisfied with the service of my vehicle. Customer service personnel were very courteous and helpful. More

by rcs43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 23, 2021

Great people. Amazing fast service. I am satisfied with my visit. Will recommend to friends and family. More

by thanhdang721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 23, 2021

Great service from when I checked in to the time I picked up my car. No waiting time- immediately got a loaner and was out in less than 30mins. Nick Cruz was very encouraging. More

by MARYSBZEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

We're glad to hear your service visit was smooth, seamless, and expeditious, Mary! Thank you for choosing Lexus of Sacramento and leaving a review - we hope to see you again!

September 23, 2021

Excellent service and attention to detail. Kind and professional staff was ready to solve any questions. More

by Ramon.Manrique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

We're delighted to hear it, Ramon! Thank you for the glowing feedback and for being a valued Lexus of Sacramento customer. We'll be here if you need us down the road!

September 22, 2021

Great service from when I checked in to the time I picked up my car. No waiting time- immediately got a loaner and was out in less than 30mins. More

by mjdizon527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Report | Print
Sep 22, 2021 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 22, 2021

Very unhappy with service car still not fixed with run around stories. An still wanna charge me money smh More

by LS460
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston, Eric Foltz
Report | Print
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