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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews

1,846 Reviews of Lexus of Sacramento - Service Center

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September 13, 2021

Every one at Sacramento Lexus is a professional. All are courteous and delightful to work with. More

by MRMONAGAN0
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

Mr. Monagano, Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

I really appreciate Mike following up with me concerning oil change. Lexus of Sacramento met my expectations. More

by Terry Klas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 14, 2021 -

Lexus of Sacramento responded

We appreciate your business, Terry, and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 13, 2021

Very pleased with routine service. Only glitch was the “next service due “ sticker was not placed on my windshield. Also missed Nick giving report of service in the waiting area. More

by Aentrican
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

Timely! Experienced personnel! Making things work efficiently while Lexus building was being remodeled! I will return again and again for serdar this location! kudos to Brandy!!!!! More

by FAMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 12, 2021 -

Lexus of Sacramento responded

We're honored to have earned your loyalty at Lexus of Sacramento! It's great to hear that our staff of seasoned professionals really impressed you. From Brandy and the team here, thank you for your business and for the positive review!

September 12, 2021

They are doing a decent job inspite of the make over they are going thru. I do wish phone access was faster. Took 4 attempts to get thru to Brandy. I'm disappointed that no work around is being offered of t More

by mpetrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your honest review of our service department! We appreciate your patience and will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

My car appt. was smoother than I expected due to My car appt. was smoother than I expected due to construction work. Everyone was positive, attentive and provided excellent service. Thank you for More

by LOPEZ-KATHLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review, Kathleen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

Friendly greeters and CSR Brandi was very knowledgeable and helpful with my issue and concern. The work was completed much earlier than promised. Amidst all the construction everyone was professional More

by Lvasquez052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 13, 2021 -

Lexus of Sacramento responded

Your kind words are so appreciated! We're happy to hear that we exceeded your expectations and that we addressed all the concerns you had. From Brandi and the Lexus of Sacramento team, we're grateful for your business and whenever you need us next, we'll be here!

Sep 13, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 12, 2021

My vehicle was checked in in a timely manner. The service adviser provided a professional and excellent customer service. The repairs needed was done in a timely manner. I strongly recommend this dealership More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Lexus of Sacramento responded

At Lexus of Sacramento, we value your time and do all we can to keep your service visits efficient and provide you with top notch customer service. Thank you for sharing your experience with us and we hope next time you're in need of service you'll allow our team to lend a hand once more!

September 10, 2021

I was extremely pleased with the dealership this go round. "V" was very professional and kept me informed of exactly what was happening and of the timeline in which it was happening. More

by PAT1951TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : V Muah
Sep 10, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to earn your business again down the road!

September 09, 2021

While undergoing renovation, Lexus of Sacramento was still able to make my service visit a pleasant one. The service was was handled as I pulled in and moved quite efficiently. Mike saw me right on ti More

by Theman46290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Sep 09, 2021 -

Lexus of Sacramento responded

All of us at Lexus of Sacramento greatly appreciate you taking the time to leave us with your kind feedback. Thank you for giving Mike and the team your great shoutout. Reviews like yours let us know that we're hitting the mark when it comes to exceptional customer service. Safe travels and have a great day!

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