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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews

1,846 Reviews of Lexus of Sacramento - Service Center

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September 09, 2021

Ease of scheduling service. Friendly staff.Nick Cruz Ease of scheduling service. Friendly staff. Nick Cruz delivers an excellent service towards my vehicle . Estimate on service completion is delivered More

by QUEONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Lexus of Sacramento responded

Thank you for the stellar feedback and for trusting the Lexus of Sacramento team with your service needs! We hope to see you back again next time!

September 08, 2021

Eric P. and Christina in service always provide excellent service! They have helped me ever since i bought my car from you guys! Thanks for always taking care of me and my car! More

by Rizalde Estepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pantoja
Sep 08, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 08, 2021

It’s a very good dealership they did good work on my car I was very happy about it Richard and Mike is it very good service tech he knew exactly what I needed thank you very much More

by BIGMELREYNOLDS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 08, 2021 -

Lexus of Sacramento responded

We are very happy to hear Richard and Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 07, 2021

Convenient appointment; loaner car available was a big help; no surprise charges; fixed on first appointment; car returned clean; Brandy Joseph is the best service lady! More

by BHOLCOMB48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 08, 2021 -

Lexus of Sacramento responded

It's great to hear that Brandy and the team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 07, 2021

The service is on time. Employees are professional and polite. Brandy always takes good care of us! Even though the dealership is going through a major remodel everything went smoothly. More

by STCOHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 08, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with Brandy and our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 06, 2021

Knowledgeable staff. The rep assigned to us explained the cost of work well and what needs to be done before proceeding. Organization during the renovation: people are guided where to go. Greeter points yo More

by GIEP26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 06, 2021

Detailed and attentive. Staff all around was very professional during the remodeling of the dealership. Dealership provided a loaner car, much appreciated and convenient, a plus More

by bjcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 06, 2021

Great service! Courteous staff! Brandy, my service advisor, always provides outstanding service! She seems to know what the customer needs ahead of time. Lexus of Sacramento is lucky to have her! More

by HANIBAL22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 07, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 06, 2021

Jim penn has been my Mechanic for over 30 years and continues to do excellent work on my car. Nick Cruz has also gone out of his way to accommodate my schedule and take wonderful care of my vehicle. More

by FMILLS973
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 05, 2021

Dealership broke the clip on my air box when I took it in service and refuse to replace it. Manager only wanted to cover labor and not the material. Why should I pay for something I didn’t break. More

by NEO82303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Lexus of Sacramento responded

We would never intentionally damage a vehicle so it was surprising to see this feedback. I am sorry to hear about your concerns and I think it might be best if we spoke directly. Please consider reaching out. Thank you, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

Feb 17, 2022 -

NEO82303 responded

I have complained about this issue when I brought the car in and the manager refused to honor the claim. I’ve only taken this car in this place for all my routine maintenance so it makes sense that it was damaged during it was last seen.

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