Lexus of Sacramento - Service Center

Got a loaner vehicle. Car was done on time. Easy! Staff friendly and helpful despite the fact the dealership buildings were being remodeled. Checkout also quick, with no waiting. Staff friendly and helpful despite the fact the dealership buildings were being remodeled. Checkout also quick, with no waiting. More

This dealership is being remodeled, but they seemed to have things quite organized , inside and out. I had Christine this time, everyone I've had is pretty nice. I did have to wait a good while for them t have things quite organized , inside and out. I had Christine this time, everyone I've had is pretty nice. I did have to wait a good while for them to do a diagnostic, and I didn't think it was going to be that long. I always bring my car in for service, funny they found all kinds of things wrong, when I was only in for a sensor that comes on and off. This is the second sensor I've had replaced, and I have 2 more to go I'm told. I've been bringing my car in since 2009, and to hear all these other thing was not good. No I didn't have all the other stuff done cause it would have been well over 7,000, and I can buy a new car for that amount. More

Mike Huddleston was very good and explained everything that was done and what will need to be done on a future service. I like his help very much. Vic yee that was done and what will need to be done on a future service. I like his help very much. Vic yee More

Staff is courteous and pleasant and detail oriented. It’s apparent that great Customerservice is instilled in every single team member. Visit was stress free. apparent that great Customerservice is instilled in every single team member. Visit was stress free. More

Lexus of Sacramento has the best customer service! I have been bringing my cars here for service for over 10 years. Despite undergoing construction, Tracey Cach and team were able to get me checked in and ou been bringing my cars here for service for over 10 years. Despite undergoing construction, Tracey Cach and team were able to get me checked in and out of the service department, into a loaner vehicle in 10 minutes record time. Not only was I impressed with the team’s efficiency- I was also very pleased to be offered a comparable loaner vehicle to my vehicle being serviced. Tracey communicated with me throughout the day to keep me updated on the status of my service and sent photos as well. Checkout was a smooth and efficient process; I was on my way home in 10 minutes. Tracey followed up with me the following day to make sure everything was in order after my service. Thank you Lexus of Sacramento! You guys are an elite Lexus dealership! More

Brandy is excellent, very efficient and quite personable. She is a fine professional for the Lexus dealership and has been a pleasure to deal with for several years. She is a fine professional for the Lexus dealership and has been a pleasure to deal with for several years. More

We have always received exceptional customer service at Lexus of Sacramento throughout the past 18 years of our relationship. We still own our first Lexus, which drives almost as well as our newer one, lar Lexus of Sacramento throughout the past 18 years of our relationship. We still own our first Lexus, which drives almost as well as our newer one, largely due to the excellent maintenance provided by Lexus of Sacramento. Christina Carson is an outstanding service consultant and only recommends necessary service or repairs. Lexus of Sacramento will always be our dealer of choice. More

Excellent service and finished on time. Free loaner while my car was serviced is great. Staffs were very helpful. Free car wash is a plus. my car was serviced is great. Staffs were very helpful. Free car wash is a plus. More

Tracey is an outstanding representative for your company. She is very knowledgeable about servicing my vehicle and friendly and efficient as well. A great combination! She is very knowledgeable about servicing my vehicle and friendly and efficient as well. A great combination! More