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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews

1,846 Reviews of Lexus of Sacramento - Service Center

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April 29, 2021

Purchased a new set of tires during the tire sale with $100 off the set. An online tool on the dealer’s website recommended several brands and I made my selection. Had a loaner car since it was a 3-4 hour More

by JUDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Lexus of Sacramento responded

Jude - Thank you for taking the time to review us! It is wonderful to hear that you had such a seamless and efficient service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you again down the road!

April 29, 2021

Mike was so helpful when I went in to get my car serviced at the 55k mark. 10/10 recommend servicing through him. Only flaw I have with Lexus of Sacramento is finished quote time I was told a time it would b More

by ANDERSONTRAN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Apr 30, 2021 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 28, 2021

Quick and efficient no complaints Actually left the car Quick and efficient no complaints Actually left the car with you and bought a new LC500 convertible that was on the show room for a few weeks More

by JERRY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Lexus of Sacramento responded

Jerry - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Sacramento team. Drive safely in your new Lexus LC 500, and we hope to see you again down the road!

April 26, 2021

Good to have someone who knows how to work on a Lexus. Will be bringing it up to have the shocks on front replaced by good mechanics More

by CMORRDIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Apr 26, 2021 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 25, 2021

Nick Cruz is the best representative. Nick is professional, knowledgeable, courteous, and patient. My questions are answered and I’m never pressured to purchase a service. More

by PRHODES5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words for Nick, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 23, 2021

The service provided by my representative Tracey Cach was excellent as usual, and my car was delivered to me after maintenance during the time promised! More

by Raider Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Sacramento responded

Thank you so much for commending Tracey and our Lexus of Sacramento team! We are so happy that you can depend on us to keep you driving safely. Enjoy your weekend!

April 22, 2021

Excellent service. Pick up and deliver was very reliable and timely. Communication was very pleasant and friendly. Lexus stands behind its name and quality. Thank you. More

by tzs545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Sacramento responded

This review is music to our ears! Thank you for choosing Lexus of Sacramento and taking the time to share your experience. We look forward to welcoming you back next time!

April 20, 2021

Awesome service as always. They are consummate professionals. Excellent job. I am so thankful that Mike Huddleston continues to show personal commitment to our family. We are grateful for the l More

by Dr. Rowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Apr 20, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Dr. Rowe. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 20, 2021

THE SACRAMENTO LEXUS DEALERSHIP IS AN OUTSTANDING PLACE TO GO AND PURCHASE A NEW OR USED LEXUS. THE MANAGERS, SALES AND SERVICE PERSONNEL THERE ARE VERY PROFESSIONAL AND ARE ALWAYS EGER TO ASSIST YOU IN WH More

by JAMESWOOD8233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Apr 20, 2021 -

Lexus of Sacramento responded

Jim, thank you for taking the time to leave us a review! We couldn't be happier to hear that Nick took such good care of you here at Lexus of Sacramento, and we will certainly let him know that you appreciate his help. We are grateful to have you as a customer, and we look forward to your next visit!

April 20, 2021

My car was towed to the dealership after it was closed but I got a call early morning next ( I believe it was Joe) to let me know the car was being looked at which I appreciated since I was little worried More

by RUKHSANATARIQ5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Burton
Apr 21, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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