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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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April 14, 2021

I had trouble closing up my glove box on my 2018 RX 450 H, I called Lexus of Sacramento and I spoke with Eric. He said stop in and we’ll take a look. I drove in and he fixed it in five minutes. Lexus of Sa More

by Rebecca Dermer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis , Brandy Joseph, Eric Foltz
Apr 14, 2021 -

Lexus of Sacramento responded

We're so glad Eric was able to help you out, Rebecca! Your confidence in our service team means the world to us. We're so lucky to have you as a Lexus of Sacramento customer!

April 14, 2021

We have been going to Lexus of Sacramento for over 17 years. We have always used Mike Huttleston. He always delivers great service and is knowledgable. Mike is the BEST!! More

by Kmori1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Apr 14, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We appreciate your support over the years and are thrilled to hear that you are so confident in Mike to get the job done. Drive safely, and we will be sure to pass on the kind words! - The Lexus of Sacramento team

April 12, 2021

I went to Lexus of Sacramento to purchase an all-weather trunk liner for my 2021 es300h. I had checked with weathertech, but Lexus of Sacramento was about $50 bucks cheaper and they had one in stock. It fit More

by MPSEICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department
Apr 12, 2021 -

Lexus of Sacramento responded

Thank you, it's great to hear that our team was able to assist you with your trunk liner! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 12, 2021

I've been a customer 16+ yrs. most of the time I've received service that met my expectations. The last 3 years, I've had a handful of isolated- I hope- issues, i.e. my 49r license plate frame was take More

by MaggieMae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Dickinson
Apr 29, 2021 -

Lexus of Sacramento responded

Thank you, MaggieMae, for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

April 12, 2021

We have purchased 3 vehicles thru Lexus of Sacramento since 2003. They have always been a pleasure to work with. The service department has always done an outstanding job. Mike Huddelston in the service More

by DVSGRDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dickinson, Mike Huttleston, Ernie Wassersleben
Apr 12, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We appreciate your support over the years and are happy to hear that you are so confident in our team. Drive safely, and we hope to see you again at Lexus of Sacramento!

April 12, 2021

I was not inform what my wait time would be at the time of my service , and ended up waiting almost for hours . which was not good for me because I had just donated blood and need to rest and eat, I almost More

by DONNA.COLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Apr 13, 2021 -

Lexus of Sacramento responded

Thank you so much for your feedback, Donna. We are sorry to hear that your wait time was longer than anticipated and apologize for any inconvenience. Please don't hesitate to reach out if you would like to discuss this with us directly. We truly appreciate your business here at Lexus of Sacramento and hope you will give us another opportunity to serve you. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 11, 2021

Christina is the best. She always takes care of my car and it is always ready when I go to pick up. Thank you Christina! More

by ERYCKAH06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Lexus of Sacramento responded

We are very happy to hear Christina provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 11, 2021

Everyone was professhional and wonderful to work with. I appreciate their attention to detail. We are greatful to have this group in Sacramento! Thank you for your help. More

by DDOHEARN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 09, 2021

Mike and Brandy always provide excellent service abs advice. It seems like nothing ever really goes wrong with a Lexus. Just ask my 2010 and my 2018. More

by SHANNONH60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
Apr 09, 2021 -

Lexus of Sacramento responded

Shannon - It's wonderful to hear that you can depend on Mike and Brandy to keep your vehicles running smoothly and safely. Thank you so much for being a loyal Lexus of Sacramento customer! We look forward to our continued relationship.

April 09, 2021

i like working with this dealer. easy to get scheduled. service managers are informative. easy to get a loaner car. definitely recommend if you need a place to service your lexus More

by books
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
Apr 09, 2021 -

Lexus of Sacramento responded

Thank you for recommending Lexus of Sacramento! We are delighted to hear that you enjoy working with us as much as we enjoy working with you. Have a great weekend!

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