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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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December 31, 2020

Fast, efficient, professional and satisfactory attention and service. Comfortable waiting area. Mike Huttleston and Nick Cruz was professional, knowledgeable and friendly. The shop, showroom and waiting are More

by RONALD.SANUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Dec 31, 2020 -

Lexus of Sacramento responded

Ronald, thank you so much for your business and outstanding feedback! We are happy that Mike and Nick took such great care of you and made your visit to Lexus of Sacramento worthy of your five stars.

December 31, 2020

Christina Carson is always professional, courteous, polite and respectful. Christina ensures the service I receive on my Lexus is done correctly. Christina has excellent customer service skills. Chri More

by Mickey123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Lexus of Sacramento responded

Thank you for this glowing review of Christina! She is a valuable member of our team and we are thrilled to hear that she takes such great care of you. Thank you for continuing to choose Lexus of Sacramento, we appreciate your business!

December 31, 2020

Quick , courteous service. Did not try to talk me into unnecessary work. Provided a loaner car for my convenience. Notified me promptly when service complete. More

by EVANSDAVID01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Dec 31, 2020 -

Lexus of Sacramento responded

We really appreciate you posting a great review about your recent service visit at Lexus of Sacramento! It's wonderful to hear that you're a satisfied customer. Thank you very much for your support!

December 31, 2020

Wonderful experience every time we need Lexus help. Easy appointment made for next day service, wonderful to have Christina welcome me again, and even chat with me a little, user car brought out efficiently More

by RICHCOZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear that Christina and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 30, 2020

I had our 1997 ES300 in for a regular oil change and safety checks. Brandy Joseph has always taken care of our car and this Lexus dealership is first class in service and integrity. I can always depen More

by Jim H.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Dec 30, 2020 -

Lexus of Sacramento responded

Jim, Thank you so much for your excellent review! We are so glad that Brandy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 30, 2020

For regular oil change and front alignment. Fast service. Gone through planned service options. provided possible issues before service started and reviewed completed service and details before finishing up. More

by STSERAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Dec 30, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 30, 2020

Very helpful service representative. Was able to get a loaner car which helped to carry out my day work as my car needed more time to work on. More

by SUNEET_VERMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Dec 31, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us this feedback. We are pleased to hear that our service team took good care of you. We are always striving for five-star service, so if there is anything more we can do to assist you, please don't hesitate to give us a call! Thank you, Eric Foltz - Service Manager - (916) 465-6291

December 30, 2020

Brandy provides excellent customer service. She is knowledgeable,professional and personable. She is an asset to your dealership and is one of the main reasons why I do not mind being my vehicle in fo More

by ADLATHA2
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Dec 30, 2020 -

Lexus of Sacramento responded

It was so kind of you to share your feedback. We're glad to hear that Brandy is always such a pleasure to work with during your visits to Lexus of Sacramento!

December 29, 2020

Great service and follow up. Attention to every detail from start to finish. Lexus of Sacramento leaders in the Sacramento market and the industry! Thanks!! More

by Roger Tafoya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Eric Wilson, Mustafa Rashid
Dec 29, 2020 -

Lexus of Sacramento responded

Roger, TIt has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 27, 2020

Lexus and Brandy have always taken care of my 5 different Lexus cars. I would never have anything but a Lexus. They have all been taken care of by Lexus of Sacramento. More

by JODYRX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Dec 28, 2020 -

Lexus of Sacramento responded

Hi Jody - We are so happy to hear that you can depend on Brandy and our Lexus of Sacramento team to keep your vehicles running smoothly and safely. Thank you for your continued support! We look forward to seeing you next time.

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