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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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November 30, 2020

Lexus of Sacramento accomplished service! I am glad that I purchased a service contract when initially purchasing my new Lexus 350 back in 2018. Thanks! More

by D.ISBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 30, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 29, 2020

Great excellent service, superb dealership that focuses on the customers with exceptional services, fantastic products that has great investment value, highly recommended people to purchase Lexus products. More

by RASHAKUR382004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 29, 2020

Always great service. The only thing I would recommend is provide more indoor seating in the waiting area. There were no available seats for all customers and I had to sit in the computer room which was cold More

by RITA_194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
Nov 29, 2020 -

Lexus of Sacramento responded

Rita, thank you for taking the time to share your thoughts on working with our team. We will be sure to pass along your comments, and we hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 27, 2020

You gave me some bad advice. Your dealership told me I had a bad tire and needed to replace it, witch would mean replacing all four. Took it to our tire shop and he said they were in good shape and did More

by WMS@citlink.net
Recommend Dealer
No
Employees Worked With
Mike Huttleston
Dec 14, 2020 -

Lexus of Sacramento responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out directly. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

November 27, 2020

Lexus of Sacramento has always been very good to us as customers. We won’t take our Lexus anywhere else. People are courteous and friendly. We feel comfortable and welcome even during these trying times. More

by TELLYCARG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 26, 2020

work was done as signed on to do, yet service rep was to get me a quote for needed suspension replacement...I am still waiting. More

by STRESSLESS1513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. Please feel free to reach out to us directly so we can discuss how to resolve your concerns. We truly appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 26, 2020

Quick, courteous, efficient service. That’s what we all want, plus it is an easy walk to Target for a little bit of shopping. Thanks guys. More

by RICHARDSON.CHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember his name, but he was good.
Nov 29, 2020 -

Lexus of Sacramento responded

Thank you, Christine, we appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 25, 2020

I wish Mike explained the performance service. report inspected tire/brake wear, would like to know how long they have remaining. otherwise it was fine More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Nov 25, 2020 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento, Jo. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 24, 2020

Great, fast service in less time than expected. Outstanding service in every way. Could not be more happier with how my car turned out. Will return! More

by TYCHIN6868
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Lexus of Sacramento responded

We love happy customers so this review made us happy! Thank you for sharing feedback about your recent service visit to Lexus of Sacramento. We look forward to seeing you again.

November 24, 2020

The staff here is always friendly, helpful. I am confident my car is well taken care of. I feel well served every time I go into Lexus of Sacramento. More

by JULIEHAVE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Nov 24, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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