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Lexus of Sacramento - Service Center
Sacramento, CA
1,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,852 Reviews of Lexus of Sacramento - Service Center
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December 04, 2020
I brought my rx lease in for its 15k service. They asked if I would also like it washed and vacuumed out which is always a nice touch when your vehicle is going to spend the better part of a day there. At t if I would also like it washed and vacuumed out which is always a nice touch when your vehicle is going to spend the better part of a day there. At the end of the day I returned via a Lyft they provided which was great. However when my car was brought around it clearly was not washed or vacuumed inside. It’s small and silly but having things tidied up when you get your vehicle back from a service is like that new car feeling all over again. Maybe it was covid staffing or they got too busy... who knows.... More
by Cody B
Verified CustomerEmployees Worked With
Unknown
December 03, 2020
Very happy with serviceCar was ready when promised. Very happy with service Car was ready when promised. Visited with a friend who also had car serviced. Car is performing well. Service personnel were Very happy with service Car was ready when promised. Visited with a friend who also had car serviced. Car is performing well. Service personnel were very nice. More
by OVERHEADDROPSHOT
Employees Worked With
December 03, 2020
A large piece of metal flattened one of my tires on the way to work. Tracey was able to get me a new set of 4 tires and replace them on the same day. Other tire stores could not get the tires for 2 days. way to work. Tracey was able to get me a new set of 4 tires and replace them on the same day. Other tire stores could not get the tires for 2 days. Great service! More
by Dave
Employees Worked With
December 03, 2020
Easily fixed the problem I reported. But then they discovered that the water pump neded replacing. I'm really glad they did because the next regular service is not due for several months and a major discovered that the water pump neded replacing. I'm really glad they did because the next regular service is not due for several months and a major problem was avioded. More
by RJDAG
Employees Worked With
Mike Huttleston, Eric Foltz
December 02, 2020
Evertime i have my car serviced everyone is always so professional. I appreciate that everyone was wearing a mask and social distancing. They were fast and I appreciate the rental professional. I appreciate that everyone was wearing a mask and social distancing. They were fast and I appreciate the rental More
by MARC21563
December 02, 2020
Always good, professional and accommodating service. Nick Cruz was especially helpful to me with all the new 'bells and whistles' in my 2020. Earlier, on the phone, Kent Owen walked me through pairing Nick Cruz was especially helpful to me with all the new 'bells and whistles' in my 2020. Earlier, on the phone, Kent Owen walked me through pairing my garage door and community gate to the car. I am a very satisfied customer. More
by DIANELOWE
November 30, 2020
Lexus of Sacramento accomplished service! I am glad that I purchased a service contract when initially purchasing my new Lexus 350 back in 2018. Thanks! I purchased a service contract when initially purchasing my new Lexus 350 back in 2018. Thanks! More
by D.ISBELL
Employees Worked With
Brandy Joseph
November 29, 2020
Great excellent service, superb dealership that focuses on the customers with exceptional services, fantastic products that has great investment value, highly recommended people to purchase Lexus products. on the customers with exceptional services, fantastic products that has great investment value, highly recommended people to purchase Lexus products. More
by RASHAKUR382004
November 29, 2020
Always great service. The only thing I would recommend is provide more indoor seating in the waiting area. There were no available seats for all customers and I had to sit in the computer room which was cold provide more indoor seating in the waiting area. There were no available seats for all customers and I had to sit in the computer room which was cold. I noticed other customers were sitting in empty cubicles and were told they couldn’t sit there. With the social distancing it was very crowded and no extra area made for excess seating. More
by RITA_194
Employees Worked With
Other Employees :
Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
