Lexus of Sacramento - Service Center

The service technician I worked with was great and did an excellent job of keeping me updated on progress. I give 4 stars only because I asked if someone could look at my car and give me an idea of trad excellent job of keeping me updated on progress. I give 4 stars only because I asked if someone could look at my car and give me an idea of trade-in value as I need to trade in for a 4wd vehicle before the end of the year. My service technician said that she shared this request with the person who would be able to look at my car and offer the trade in value, but he never contacted me with the information. When I went to pick up my car, he was off. I was told he'd call the following day, but he didn't. More

Loved everything about personal service picking up my car in Davis and leaving a loaner car for me to drive. All staff were friendly and helpful and kept me updated on the time schedule and the extra servic in Davis and leaving a loaner car for me to drive. All staff were friendly and helpful and kept me updated on the time schedule and the extra service needed. More

the service was fine as usual, but the car wash was not! spots everywhere & looked like it was washed with a dirty towel. nothing to brag here! spots everywhere & looked like it was washed with a dirty towel. nothing to brag here! More

Everyone there is very friendly, knowledgeable, and efficient. They always take care of my needs and have many amenities offered to help make your service simple. efficient. They always take care of my needs and have many amenities offered to help make your service simple. More

We were able to get a same-day appointment for service. They provided a loaner vehicle so our plans for the day were not interrupted. The service was completed when promised. Overall, an excellent experien They provided a loaner vehicle so our plans for the day were not interrupted. The service was completed when promised. Overall, an excellent experience! More

Excellently managed service department. Everyone involved should be commended for arranging the appointment, the service advisor being proactive explaining the needed maintenance in the future, the involved should be commended for arranging the appointment, the service advisor being proactive explaining the needed maintenance in the future, the efficient and excellent work performed on the vehicle and lastly the returning the vehicle nwashed and cleaned. More

Service was excellent and they fixed all issues. Additionally, Tracey provided great customer service and made sure I was updated at each point of the service. Additionally, Tracey provided great customer service and made sure I was updated at each point of the service. More

I really like to work with Lexus services groups, very professional and friendly. It took about 2 hours to finished the maintenance process, not to long. professional and friendly. It took about 2 hours to finished the maintenance process, not to long. More

Lexus of Sacramento has always done the best service for me and my vehicle. I have always had a great experience and no issues taking my car there! me and my vehicle. I have always had a great experience and no issues taking my car there! More

Outstanding service provided, from customer service, the service manager, cashier, the rep who provided the loaner vehicle, the rep who released my vehicle all were very helpful. My car was repaired in a t service manager, cashier, the rep who provided the loaner vehicle, the rep who released my vehicle all were very helpful. My car was repaired in a timely manner to my complete satisfaction, thanks to the service manager and the technician that did the repair . All parts that were associated with the defect and failed parts were replaced. All those involved are worthy of recognition for a job well done. More