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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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October 14, 2020

Scheduling the thirty thousand miles service of my car was very easy, I made the appointment on the phone and the person I spoke with was very professional in assisting me. I got the date and time that wo More

by LAJESSBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 14, 2020 -

Lexus of Sacramento responded

Thank you for trusting Lexus of Sacramento to take care of your vehicle! We're thrilled to hear that your 30,000-mile service was such a seamless process and we look forward to taking care of you in the future!

October 14, 2020

Excellent customer service, all around! Brandy was the best as always, and loved that they offered a pick up and delivery service!!! The work was done sooner than expected, and best of all? I didn't hav More

by NXLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica - Transportation, Brandy Joseph
Oct 14, 2020 -

Lexus of Sacramento responded

Thank you for the review! We are so glad Brandy took good care of you here at Lexus of Sacramento, and if you ever need anything else, don't hesitate to give us a call or come back and see us again!

October 14, 2020

Everything was done to my satisfaction except the tiny touch up. I had to return to have it done. It was promptly done to my satisfaction. More

by JMACEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a review! We are glad that we were able to assist you here at Lexus of Sacramento, and if you ever need anything else, don't hesitate to come back and see us again!

October 14, 2020

Nick Cruz is the consummate professional. He always ensures that he is not only solving the problem, but also ensuring customer satisfaction. He consistently exhibits a high level of professionalism an More

by VOMAKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! It is wonderful to hear that Nick delivered such a professional service experience. We are proud to have earned your business and hope to work with you again at Lexus of Sacramento!

October 14, 2020

Nick has always taken very good care of us. I give him 10 stars. We've been using this service for over 15 years Have always been satisfied. More

by ROGASKI1
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2020 -

Lexus of Sacramento responded

We're so grateful to have you in the Lexus of Sacramento family! It makes our day to hear how confident you are in Nick's work. Thank you for always trusting us with your business!

October 13, 2020

Everything went smoothly. I was there for less than an hour for a maintenance visit. I have nothing negative to report on this visit. Thank you. More

by JOYCE.KLEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 13, 2020 -

Lexus of Sacramento responded

Thank you, Joyce, for trusting Lexus of Sacramento with your vehicle. We look forward to taking care of you next time!

October 13, 2020

They handle the customer with professionalism and friendly. They always smile and very efficient to their job. The request was granted right away and without delays. More

by YVAN_JORDAN41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 13, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to review us! It is wonderful to hear that the team delivered such an efficient and friendly service experience. Safe travels, and we hope to work with you again at Lexus of Sacramento!

October 12, 2020

thanks for your exceptional service. once again Mr.Nick Crux was very helpful. the Lexus calls to me have no caller id Just numbers..BAD More

by HAPPYPRINTER
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Sacramento responded

Thank you for your feedback. We are happy to hear that Nick took excellent care of you, and we appreciate you bringing this to our attention. Have a great day!

October 12, 2020

Ryan was great as usual, I’ve had him as my service assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was More

by KWAYNEATHOME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 12, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 12, 2020

As usual, Ryan was courteous and accommodating and the scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told More

by CARBON-12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
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