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Lexus of Sacramento - Service Center
Sacramento, CA
1,852 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,852 Reviews of Lexus of Sacramento - Service Center
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October 14, 2020
Scheduling the thirty thousand miles service of my car was very easy, I made the appointment on the phone and the person I spoke with was very professional in assisting me. I got the date and time that wo was very easy, I made the appointment on the phone and the person I spoke with was very professional in assisting me. I got the date and time that worked well with my schedule. More
by LAJESSBOY
Verified CustomerEmployees Worked With
Brandy Joseph
October 14, 2020
Excellent customer service, all around! Brandy was the best as always, and loved that they offered a pick up and delivery service!!! The work was done sooner than expected, and best of all? I didn't hav best as always, and loved that they offered a pick up and delivery service!!! The work was done sooner than expected, and best of all? I didn't have to leave home! More
by NXLC
Employees Worked With
Erica - Transportation, Brandy Joseph
October 14, 2020
Everything was done to my satisfaction except the tiny touch up. I had to return to have it done. It was promptly done to my satisfaction. touch up. I had to return to have it done. It was promptly done to my satisfaction. More
by JMACEO
October 14, 2020
Nick Cruz is the consummate professional. He always ensures that he is not only solving the problem, but also ensuring customer satisfaction. He consistently exhibits a high level of professionalism an ensures that he is not only solving the problem, but also ensuring customer satisfaction. He consistently exhibits a high level of professionalism and provides exceptional service in all of my interaction with him. More
by VOMAKI
Employees Worked With
October 13, 2020
Everything went smoothly. I was there for less than an hour for a maintenance visit. I have nothing negative to report on this visit. Thank you. hour for a maintenance visit. I have nothing negative to report on this visit. Thank you. More
by JOYCE.KLEIN
Employees Worked With
Ryan Hansen
October 13, 2020
They handle the customer with professionalism and friendly. They always smile and very efficient to their job. The request was granted right away and without delays. friendly. They always smile and very efficient to their job. The request was granted right away and without delays. More
by YVAN_JORDAN41
Employees Worked With
Brandy Joseph
October 12, 2020
Ryan was great as usual, I’ve had him as my service assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was assistant for a few years. He is why I go to Sac Lexus and not Roseville (where I purchased). Also, the lady that assisted with my rental vehicle was so nice and gracious. Only improvement would be a better carwash with no dried waterspots. More
by KWAYNEATHOME
Employees Worked With
Ryan Hansen
October 12, 2020
As usual, Ryan was courteous and accommodating and the scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told scheduled work was completed in a timely manner. One issue: the "low tire pressure" light came on the day before we brought our RX 350 in, and I told Ryan about it. When I picked up the vehicle, I asked about it, wondering if there had been a nail or something in one of the tires. He told me no, it was probably due to the change in weather, etc. All fine. Except the day after we had the vehicle serviced, the light is back on. So I suspect there may be a small nail or something causing a slow leak. But it made me wonder if the tires really WERE checked for possible nails. Anyway, a somewhat minor complaint but I wanted to let you know about it. I am watching the tires and when I figure out which one is losing air, I'll go have it looked at locally (we're in Davis). Thanks... More
by CARBON-12
Employees Worked With
Ryan Hansen
