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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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October 06, 2020

Even though I had just had a service on the vehicle, there was a little lag with when starting. Sure enough, now the battery was needing replacement. I contacted Christina and she attentively schedule More

by MISSYMASUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Christina and the rest of our team, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

The service rep whose name Mike Huttleston is the best rep ever I met!! He is very professional and always explain repair status. Also, after I pick up car, he always call to find everything is ok. More

by DANNY0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review, Danny. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

Thank you for your excellent service on my older but reliable vehicle due to regular maintenance by your team. Mike Huttleston has been our service person for all three of our Lexus autos over the past More

by HARRISKJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2020

Have to admit that the folks at Lexus, Nic in particular, take very good care of their customers. Nice to go somewhere where I feel like I have a friend and am known to the people who I am doing business w More

by DEFERRARI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a review! We strive for exceptional service here at Lexus of Sacramento, and it means a lot to know that Nic and our team lived up to our values. We are grateful to have you as a customer, and we look forward to your next visit!

October 05, 2020

Great work. Ryan is awesome as always! The cost is a little high but understood in a sense it is a Lexus, great automobile and friendly service. More

by RJB916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for the review! We are grateful for your business here at Lexus of Sacramento, and we will certainly let Ryan know that you appreciate his help. We look forward to your next visit!

October 05, 2020

Excellent. The service was great. All explained very well and completed in a timely manner. Car was washed as usual. Will be back at 60,000 miles. More

by NANBOSL
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for trusting Lexus of Sacramento with your business! We appreciate your support and hope to work with you again down the road. Safe travels!

October 05, 2020

Eric and his team did an amazing job at taking care of my GS350 5K inspection, the small issues on the car and a super car wash! Thank you! Joe L. More

by JOE.LOPEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you, Joe, for stopping by to leave Lexus of Sacramento a 5-star review! We're thrilled to hear that our team took care of you, and your Lexus GS 350 during your recent visit. Hope to see you next time!

October 05, 2020

The service team at the t Lexus of Sacramento is highly organized and efficient, and provide high quality service. I am very satisfied by their customer service. More

by AKHEIROLOMOOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Oct 05, 2020 -

Lexus of Sacramento responded

Thank you for posting about your 5-star visit to our service department. It is a privilege to have earned your business at Lexus of Sacramento and we look forward to taking care of you next time!

October 04, 2020

The service professionals I’ve encountered have been friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. More

by KT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Sacramento responded

We appreciate your loyalty to Lexus of Sacramento! Thank you for the review and for shouting out the service team. We are wishing you safe travels and hope to earn your business again next time!

October 04, 2020

over price service advisor no help no alternator measure didn't resolve or help with issue to busy trying up sale no advice terrible service advisor dry attitude no sense humor , wasn't happy working for More

by ABSANDERS1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not listed
Oct 21, 2020 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

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